Flight Coordinator I (CX/BA)

DO•Jamaica, NY

8d•Onsite

About The Position

DO & CO is seeking a highly organized, service-focused Flight Coordinator to join its New York team. The role supports airline catering operations by coordinating production activities, confirming flight requirements, inspecting and handing over catering products, and communicating operational information across departments. The position involves hands-on work in a fast-paced production environment, including spending at least 50% of the workday in coolers or refrigerated production areas. Flexible availability is required, including days, nights, weekends, and holidays, depending on business needs. Applicants must complete the applicable airport security-clearance process and obtain the appropriate Port Authority of New York and New Jersey identification badge. DO & CO operates in airline catering, international event catering, and restaurants, lounges, and hotels. The company operates in 33 locations across 12 countries and 3 continents.

Requirements

Valid driver's license.
Excellent written and verbal communication skills in English.
Proficiency in Microsoft Office and basic computer applications.
Strong planning, coordination, organizational, and problem-solving skills.
Ability to work independently and collaboratively within a diverse team.
Demonstrated leadership potential and willingness to support operational teams directly.
Ability to manage multiple priorities in a fast-paced, customer-focused environment.
Comfort spending at least 50% of the workday inside coolers or refrigerated production areas.
Successful completion of the airport security-clearance process for the assigned location, including applicable TSA requirements under 49 CFR § 1542.209 and obtaining the appropriate Port Authority of New York and New Jersey identification badge.
Flexible availability for days, nights, weekends, and holidays, based on business needs.

Nice To Haves

At least one year of related experience, preferably in airline catering, hospitality, logistics, food production, or customer service.

Responsibilities

Maintain professional communication across departments and distribute incoming flight and operational information to the appropriate teams.
Coordinate production activities to meet quality standards, customer specifications, accuracy requirements, and deadlines.
Oversee the timely handover of catering products directly to airline crews.
Verify flight requirements, including meal counts, special meals, equipment, products, and trolley assignments.
Inspect completed products and trolleys to confirm customer presentation, quality, and delivery standards.
Conduct physical counts and pack additional meals, equipment, or products when necessary.
Work with Food Packers on tray setup, food preparation, assembly, and packaging.
Assist with inventory counts and stock management as needed.
Follow food safety, hygiene, and workplace safety requirements, and promptly report concerns to management and the Hygiene and Food Safety Team.
Communicate operational changes clearly and respond quickly to prevent delays or service disruptions.
Identify opportunities to improve processes, efficiency, service quality, and customer experience.
Lead by example through a visible, hands-on approach in a fast-paced production environment.
Perform additional duties as assigned while upholding DO & CO standards.