Flight Coordinator I (CX/BA)

DO & CO•New York, NY

About The Position

DO & CO is hiring a highly organized, service-focused Flight Coordinator to support its New York team. The position coordinates flight and production information, verifies catering requirements, oversees product handover to airline crews, and helps ensure that catering products meet customer, quality, and delivery standards. The role operates in a fast-paced production environment and requires spending at least 50% of the workday inside coolers or refrigerated production areas. Flexible availability, including days, nights, weekends, and holidays, is required based on business needs. Applicants must complete the airport security-clearance process for their assigned location, including applicable TSA requirements and obtaining the appropriate Port Authority of New York and New Jersey identification badge.

Requirements

Valid driver’s license.
Strong planning, coordination, organizational, and problem-solving skills.
Excellent written and verbal communication skills in English.
Proficiency in Microsoft Office and basic computer applications.
Ability to work independently and collaboratively within a diverse team.
Demonstrated leadership potential and willingness to support operational teams directly.
Ability to manage multiple priorities in a fast-paced, customer-focused environment.
Comfort spending at least 50% of the workday inside coolers or refrigerated production areas.
Successful completion of the airport security-clearance process for the assigned location, including applicable TSA requirements under 49 CFR § 1542.209 and obtaining the appropriate Port Authority of New York and New Jersey identification badge.
Flexible availability, including days, nights, weekends, and holidays, based on business needs.

Nice To Haves

At least one year of related experience, ideally in airline catering, hospitality, logistics, food production, or customer service.

Responsibilities

Maintain professional communication across departments and distribute incoming flight and operational information to the appropriate teams.
Coordinate production activities to ensure quality standards, customer specifications, accuracy, and deadlines are met.
Oversee timely handover of DO & CO catering products directly to airline crews.
Verify flight requirements, including meal counts, special meals, equipment, products, and trolley assignments.
Inspect completed products and trolleys to confirm they meet customer presentation, quality, and delivery standards.
Conduct physical counts and pack additional meals, equipment, or products when necessary.
Work with Food Packers on tray setup, food preparation, assembly, and packaging.
Assist with inventory counts and stock management as needed.
Follow food safety, hygiene, and workplace safety requirements, and promptly report concerns to management and the Hygiene and Food Safety Team.
Communicate operational changes clearly and respond quickly to prevent delays or service disruptions.
Identify opportunities to improve processes, efficiency, service quality, and the customer experience.
Lead by example through a visible, hands-on approach in a fast-paced production environment.
Perform additional duties as assigned while upholding DO & CO standards.