Flight Coordinator I

Global Medical Response•O'Fallon, MO

About The Position

The Flight Coordinator receives emergent and non-emergent telephone requests for patient transport and assigns the most appropriate air unit using a Computer Aided Dispatch (CAD) system. The role serves as the primary connection between the Flight Team and the resources needed to perform transports, as well as a central hub for communications among Aviation, Maintenance, Operations, Clinical, and Administrative departments. The coordinator uses job-related tools including CAD, mapping software, communications equipment, multi-line telephone systems, and digital recording equipment. The position requires customer service, accurate documentation, clear communication, and the ability to work in a fast-paced, sometimes high-stress environment. Pay is listed at $20.50–$22.50 based on experience, with a $3 per hour night-shift differential and a $1 per hour weekend-shift differential. The stated progression begins as a Flight Coordinator Trainee at $20.50 per hour for the first 0–90 days. After 90 days, successful completion of training and manager evaluation brings a $1 per hour increase and progression to Flight Coordinator I. At 180–365+ days, satisfactory demonstration of advanced competency and independent function brings another $1 per hour increase and progression to Flight Coordinator II.

Requirements

Minimum age of 18.
High school diploma, GED, or equivalent.
Detail-oriented.
Ability to multitask.
Ability to function in a fast-paced, at times high-stress work environment.
Computer literate.

Responsibilities

Provide excellent customer service to customers, coworkers, management, and the public.
Receive and handle customer requests regarding medical transports in a friendly, timely, and professional manner.
Listen carefully and accurately document interactions.
Communicate clearly, verbally and in writing.
Assign and coordinate medical transports by Air Evac.
Handle declined or canceled transport requests with the requesting party, offering alternate solutions or aircraft when appropriate.
Maintain data entries in the Computer Aided Dispatch (CAD) system for all requests.
Monitor aircraft in flight and enter aircraft position reports into the CAD system.
Communicate with the Flight Coordinator Supervisor when issues arise.
Communicate with partners and the Flight Team to facilitate transports as needed.
Participate effectively and efficiently as a team member in councils working toward organizational goals.
Adhere to company policies and procedures.
Perform other duties as assigned.