Flexible Fulfillment Coordinator

Signet Jewelers • Akron, OH

8d

About The Position

The Flexible Fulfillment Store Outreach Coordinator works with North American stores to drive proper execution of Flexible Fulfillment initiatives, focusing on store eCommerce issues that require assistance. The position is responsible for eCommerce activities including Buy Online Pickup in Store (BOPIS), Ship From Store (SFS), Ship To Store (STS), and eCommerce returns.

Requirements

• 5+ years of customer service experience.
• Strong Microsoft Office skills.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor Flexible Fulfillment order status and alert the field to orders approaching or exceeding SLA.
• Track the JSM queue and assist field and IT Support with system or procedural issues.
• Assist with Flexible Fulfillment rollouts by providing field training when needed.
• Suggest process improvement opportunities.
• Partner with stores and DMs to resolve Flexible Fulfillment order exceptions.
• Manage store Flexible Fulfillment settings.
• Perform Drop Ship Vendor audits.
• Ensure Signet’s internal and external customers have a positive eCommerce experience.
• Perform additional duties and projects assigned pertaining to the corporate initiative of Flexible Fulfillment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed