Flexible Fulfillment Coordinator

Signet Jewelers • Akron, OH

1d

About The Position

The Flexible Fulfillment Store Outreach Coordinator will work with North American stores to drive proper execution of Flexible Fulfillment initiatives, focusing on store eCommerce issues that require assistance. The position is responsible for all aspects of eCommerce, including Buy Online Pickup in Store (BOPIS), Ship From Store (SFS), Ship To Store (STS), and eCommerce returns.

Requirements

• 5+ years customer service experience
• Strong Microsoft Office skills
• Excellent verbal and written communication skills

Responsibilities

• Monitor Flexible Fulfillment order status and alert the field to orders approaching or exceeding SLA
• Track JSM queue to assist field and IT Support with any system/procedural issues that arise
• Assist with Flexible Fulfillment rollouts by providing field training when needed
• Seek and make suggestions on process improvement opportunities
• Partner with stores and DMs to resolve Flexible Fulfillment order exceptions
• Manage store Flexible Fulfillment settings
• Perform Drop Ship Vendor audits
• Ensure Signet’s internal and external customers have a positive eCommerce experience
• Perform additional duties and projects assigned pertaining to the corporate initiative of Flexible Fulfillment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed