Flex Shopper - Part Time

Whole Foods Market•St. Matthews, KY

5d•$17 - $24•Onsite

About The Position

The Flex Shopper works on the Customer Service & E-Commerce teams to prepare customer orders for delivery and pickup. The role involves shopping throughout the store for everyday goods, including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. Shoppers use handheld technology and/or fixed devices to fulfill orders and help provide exceptional customer experiences. Schedules are issued 14 days in advance, and shifts average 4–8 hours. Schedule flexibility is important, particularly during peak hours, weekends, holidays, and peak holiday seasons from November through January. Shoppers able to work nights, weekends, and holidays are preferred. The wage range is $17.00–$24.40 per hour, commensurate with experience. Whole Foods Market offers Whole Benefits to eligible full- and part-time Team Members. Benefits may include a store discount, paid time off, financial wellness, health and wellness support programs, and other Team Member perks. Benefit eligibility and availability may vary based on the applicable plan, work location, length of service, and job type. New entry-level Team Members who complete their first 90 days and remain employed in an eligible role may be eligible for a base-rate increase after their 90-day anniversary.

Requirements

Strong customer service, hospitality, and problem-solving skills.
Attention to detail and ability to multitask.
Flexible availability, including nights, weekends, and holidays.
Ability to adapt to high-demand and peak hours.
Willingness and ability to cross-train to support other teams and tasks.
Ability to learn technology-driven solutions.
Ability to thrive in a fast-paced retail environment.
Clear communication and team collaboration skills.
Sufficient English-language proficiency to prepare and shop customer orders.
Must be at least 18 years old.
Ability to stand and walk for 4–8 hours per shift, lift up to 50 pounds, and perform repeated bending, reaching, grasping, twisting, and squatting.
Ability to work in various temperature environments, from freezer conditions to 90°F, and in indoor and outdoor environments.
Ability to operate standard retail equipment safely and work with FDA-approved cleaning chemicals; use of ladders and other E-Commerce equipment may be required.

Nice To Haves

High school diploma or equivalent preferred.
Ability to work nights, weekends, and holidays is preferred.

Responsibilities

Fulfill online orders efficiently, accurately, and with urgency using handheld technology and/or fixed devices.
Verify products and orders carefully and follow quality-control processes.
Apply product knowledge, customer service standards, and store operations knowledge to deliver customer experiences.
Keep the staging area organized and free of clutter.
Handle in-store and online order returns and pickups.
Comply with government regulations, including age-verification requirements for restricted items.
Assist with customer inquiries and provide store information.
Maintain knowledge of products and promotional events.
Maintain a positive work environment and communicate clearly, collaboratively, and courteously.
Attend assigned meetings, including daily huddles.
Support company programs and initiatives, including varied checkout options, store formats, product assortments, tools, and technology.
Maintain operational standards, including safety and store-security protocols.
Follow company policies, procedures, and regulatory requirements.
Perform other duties as assigned by store or company leadership.