FLEX Manager, HR Technology (Talent Development & Associate Engagement)

Marriott•Bethesda, MD

13h•$32 - $50•Hybrid

About The Position

This is a temporary position providing operational support to the Talent Development & Associate Engagement HR Technology team. This position focuses on two primary areas: resolving escalated learning platform support tickets and migrating WhatFix in-tool-support content to Knowledge Base articles. The role requires a hands-on, detail-oriented contributor who can quickly ramp up and deliver independently.

Requirements

Bachelor's degree or equivalent experience in HR, Information Systems, Business Administration, or related field
3+ years of experience in HR technology, learning platforms, or enterprise system support
Strong problem-solving skills with attention to detail and accuracy
Customer service orientation with clear written and verbal communication
Process-oriented mindset with ability to manage multiple priorities
Collaborative approach and ability to work across teams and stakeholders

Nice To Haves

Background in learning platforms (Axonify) or employee-facing HR technology (Oracle HCM)
Experience with ticketing systems (e.g., ServiceNow) and escalation workflows
Knowledge management, content migration, or technical writing experience

Responsibilities

Troubleshoot and resolve escalated Learning support tickets in a timely manner
Provide advanced user support and guidance on platform features and functionality
Coordinate with technical teams and stakeholders on complex issue resolution
Identify trends in escalated tickets and recommend process improvements
Review existing WhatFix in-tool-support content and assess migration needs
Author and format Knowledge Base articles aligned to team documentation standards
Validate migrated content for accuracy, completeness, and usability
Maintain organized tracking of migration progress and deliverables