Flex Banker/Universal Banker

Washington Trust • Westerly, RI

47d • $22 - $25

About The Position

Washington Trust is seeking a Flex Banker/Universal Banker to work in various branches. Branch banking employees create an environment of trust and provide an exceptional customer experience. The role may suit an experienced banking professional or someone with similar work experience and skills that can support growth into the position.

The banker engages with customers, processes transactions, builds relationships, identifies appropriate products and services, and contributes to branch sales objectives. The position is full-time, 40 hours per week. The schedule includes Monday through Thursday, 7:45 a.m.–5:00 p.m.; Friday, 7:45 a.m.–6:00 p.m.; and Saturday, 8:00 a.m.–12:15 p.m. Saturday availability is required, with scheduling frequency dependent on location.

The estimated base salary range is $21.50–$25.00 per hour. The actual offer depends on factors including experience, skills, training, certifications, and education. The position may be eligible for an incentive plan and includes a comprehensive benefits package.

Requirements

• Enthusiasm for working with customers.
• Initiative and motivation to succeed.
• Proven experience in a customer service environment; prior banking or financial services experience is a plus.
• Understanding of personal finance, including bank products and services.
• Experience handling cash and processing transactions.
• Strong computer skills and ability to navigate banking computer systems.
• Experience handling confidential customer information.
• Strong interpersonal and listening skills.
• Ability to initiate and maintain conversations that build customer trust and banking relationships and identify customer needs.
• Flexibility to adapt to ongoing business changes.
• Availability to work Saturdays; scheduling frequency depends on location.

Nice To Haves

• Prior banking or financial services experience.

Responsibilities

• Engage with customers while accurately processing their transactions.
• Understand and apply bank policies and procedures.
• Provide a superior banking experience through relationship building.
• Proactively recommend products and services suited to customers’ needs.
• Contribute to the achievement of sales objectives.
• Accurately and efficiently process and manage customer transactions.
• Navigate bank systems and equipment, including ATMs, cash-counting machines, and cash recyclers.

Benefits

• Training and professional development, including classroom and on-the-job training with experienced mentors.
• Career Development Plan with monetary increases and/or bonuses at achieved milestones.
• Quarterly incentives tied to individual sales goals.
• Comprehensive benefits package, including health and welfare benefits, paid time off, a work-life program, and a 401(k) plan.
• Wellness program.
• Tuition reimbursement for qualified coursework.
• Community service opportunities, with participation recognized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed