Fleet Zone Manager, San Francisco Market Area

Ford Motor Company • United States,

17h • $95,300 - $182,800 • Onsite

About The Position

The Fleet Parts & Service Zone Manager is Ford Pro/Ford Customer Service Division’s corporate representative to large commercial and government fleet customers for Ford parts and service. Working alongside the Ford Pro sales team, the manager supports fleet productivity, brand loyalty, and after-sales customer support. The role primarily supports fleet accounts in California, whose vehicles may operate throughout the United States and, in some cases, Canada. Key contacts include fleet, procurement, and maintenance managers. The position requires knowledge of dealership service and parts operations to coordinate relationships among fleet customers, dealerships, Ford Authorized Distributors, and internal Ford teams. This is a field-based role covering customers across the San Francisco Market Area, with regular air and vehicle travel within the assigned territory.

Requirements

• Bachelor’s degree.
• Residence in or near the San Francisco market, or willingness to relocate.
• At least 4 years of experience supporting automotive dealerships, including experience in sales, service, and parts.
• Strong communication, presentation, and Microsoft Office skills.
• Experience using CRM tools and proficiency in Salesforce.
• Ability to accommodate up to 50% overnight travel to meet with fleet customers.

Nice To Haves

• Field-based experience supporting dealer networks, fleet customers, or key accounts.
• Experience in a complex OEM, dealer, distributor, fleet-management, or matrixed environment.
• Strong knowledge of dealership fixed operations, including parts, service, warranty, recalls, technical support, and fleet maintenance.
• Familiarity with Ford fixed-operations systems and fleet programs such as OASIS/PTS, DOW, COPIS, OWS, GCQIS, Ford Fleet Care, and Ford Pro Elite, or demonstrated ability to learn proprietary systems quickly.
• Experience with Salesforce and Microsoft Excel, PowerPoint, and Word.
• Strong communication, presentation, relationship-building, and problem-solving skills.

Responsibilities

• Serve as Ford Pro’s primary after-sales contact for assigned commercial and government fleets, improving vehicle uptime, fleet satisfaction, loyalty, and the total ownership experience.
• Represent the voice of the fleet customer by communicating product, service, parts, warranty, recall, technical, and vehicle-off-road concerns to the appropriate Ford teams.
• Partner with fleet customers, dealerships, Ford Authorized Distributors, and internal stakeholders to resolve escalations, improve service responsiveness, and reduce downtime.
• Apply dealership fixed-operations knowledge to strengthen the fleet service experience and grow Dealer/FAD fleet parts wholesale and retail shop revenue.
• Promote Ford Pro Parts and Service programs, incentives, mobile service, and related solutions; generate leads for telematics, charging, and fleet-management offerings.
• Manage loyalty-budget investments for measurable customer and business impact.
• Deliver professional presentations, reports, and communications using Salesforce and Microsoft Office.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level