Fleet Support Specialist
About The Position
The Fleet Support Specialist helps keep Flexcar’s fleet legal, on the road, and safe for customers. This role supports the full vehicle registration lifecycle, including verifying that newly infleeted vehicles meet state requirements, tracking expirations, and submitting renewals and retitles on schedule. The specialist also manages recall response, from placing vehicle holds through confirming completed repairs. The role works closely with Avis Budget Group, state registration agencies, site teams across all markets, and customers, while providing status updates to leadership. Success means maintaining a compliant fleet and accurate, current vehicle records, and resolving recalls quickly with clear communication.
Requirements
- Work independently, identify issues early, and take action without constant oversight.
- Strong organization and time-management skills, including the ability to manage multiple tasks, sites, and priorities efficiently and consistently.
- Strong attention to detail and ability to maintain accurate, up-to-date vehicle records and internal trackers.
- Comfort with technology and using internal systems throughout the day for documentation and task management.
- Follow operational processes carefully, especially for outbound mail, inventory accuracy, and recall documentation.
- Communicate clearly and professionally with internal teams, external partners, and customers.
- Work as part of a team and thrive in a fast-paced, evolving environment where priorities may shift.
- Be willing and able to work days, evenings, weekends, and holidays as business needs require.
- Valid driver’s license with an acceptable driving record per company standards.
- At least 18 years old.
Responsibilities
- Serve as the primary liaison between Flexcar, Avis Budget Group, and state registration agencies to maintain fleet compliance.
- Verify that newly infleeted vehicles meet state registration requirements before entering service.
- Track registration expirations and submit renewals or retitles on schedule.
- Maintain accurate digital registration records and keep internal vehicle databases aligned with the fleet’s current status.
- Audit registration work submitted by other sites to identify errors and uphold quality standards.
- Place manufacturer recall holds on affected vehicles and track them through resolution.
- Process documentation confirming recall repairs have been completed.
- Notify customers when an open or new recall affects their Flexcar vehicle and coordinate next steps.
- Partner with site teams to move recall repairs and holds through efficiently.
- Communicate with customers about new registrations, replacement plates, and recall actions affecting their vehicle.
- Ship registration materials, plates, and other items to customers and sites, including drop-offs at USPS, UPS, and FedEx.
- Manage Fleet Support Office inventory, including plates, registration stock, and mailing supplies.
- Back up the team on vehicle checklists and conditional fee processing when needed.
- Complete other assigned tasks as directed by team leads and managers.
Benefits
- Up to 80 hours of PTO accrued during the first year, increasing with tenure.
- Company-paid holidays.
- Paid sick leave in accordance with California and applicable local law.
- 401(k) with company match from day one of hire.
- Medical, dental, and vision coverage with eligibility on day one.
- Health Savings Account and Flexible Spending Account.
- Life and Disability Insurance.
- Employee discount on Flexcar services.
- Weekly pay.
- Employee referral bonus.
- Uniforms provided.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
