Fleet Support Specialist

GE Vernova • Schenectady, NY

6d • $63,600 - $95,500 • Onsite

About The Position

This is a technical troubleshooting and customer-facing role in GE Vernova’s Wind Remote Operations Center in Schenectady, NY. This is a shift-based role that needs to be performed on campus. The role is subject to direct operations supervision, prescribed work instructions, and systems checking. There is generally a step-by-step sequence of standard operational tasks that need to be followed to achieve an end result.

Requirements

• Bachelor’s Degree in Engineering, Information Technology, Energy Technologies, Operations or Computer Science from an accredited College or University OR (an Associate’s Degree from an accredited College OR University with a minimum of 3 years of experience in a technical role) OR (High School Diploma / GED with 4 years of experience in a technical role)
• Must be willing to travel 10%
• Must be willing to work out of an office in Schenectady NY, on a 24/7 rotating shift structure including potential on-call support as required

Nice To Haves

• Strong oral and written communication skills.
• Ability to learn technology outside of one's specialty.
• Ability to analyze and execute technical processes.
• Self-driven and ability to demonstrate leadership skills.
• Ability to make decisions and to adopt responsibility.
• Ability to work with multicultural teams, strong team player.
• High flexibility and motivation.
• Ability to sit or stand for extended periods of time.

Responsibilities

• Able to proficiently perform the remote troubleshooting of power assets escalated from the Fleet Support Operators using digital tools.
• Read, understand, execute and seek opportunities to highlight updates as needed for Fault handling procedures.
• Document and communicate the technical data generated by the assigned project consistent with engineering policies and procedures.
• Adhere to applicable regulatory compliance requirements as applicable to local requirements.
• Provide situationally dependent monitoring on request for portions of the monitored fleet.
• Support (and potentially execute) Parameter and Software updates as needed or requested by leadership.
• Provide timely communications/escalate with the respective stakeholders on significant issues or developments observed during day-to-day monitoring.
• Participate on teams assigned to address organizational initiatives and generic issues.
• Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures.
• Actively feed lessons learned back into procedures and quality checks to drive ROC world-class operational excellence.
• Resolution and troubleshooting of ServiceNow support cases.
• Assist as requested to train new employees.
• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools.
• Support as requested planned and unplanned Balance of Plant responsibilities as well as Fleet Support Operator responsibilities should a need arise.
• Actively manage customer phone support requests.

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to a Health Coach, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• Access to Fidelity resources and planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability insurance
• Life insurance
• Paid time-off for vacation or illness
• 12 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level