Fleet Supervisor

AAA-The Auto Club Group • Naples, FL

22h • Onsite

About The Position

As a Fleet Supervisor, you will oversee towing and light service operations by leading, guiding and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone. You will operate service vehicles and provide emergency roadside assistance in a safe and professional manner, making sure your team has all the necessary resources to provide excellent service to our members. This is an in-office role. Candidates must reside in, or around, the Naples FL area. In this role, you will also have the opportunity to: Tows vehicles, when needed Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators Resolve escalated service problems Maintain productivity standards for the team Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies Maintain facility in a safe, clean and orderly fashion Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information.

Requirements

• High School Diploma or equivalent (GED)
• Successfully led teams to achieve goals
• Related or similar roadside service work experience
• Comfortable interacting with vendors and contractors
• Can prepare cost and expense reports
• Assisted disabled vehicles / stranded motorists, towed vehicles and/or performed minor automobile maintenance
• Experienced in resolving customer service / damage complaints
• Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
• Must successfully pass DOT physical / certification process

Nice To Haves

• College level coursework in Business Administration or a related field
• Previous Service Technician experience
• Solid mechanical background and understanding of automotive repair
• Familiarity with area streets and landmarks
• Working knowledge of work processes and e-mail applications.
• Microsoft applications knowledge is also preferred.

Responsibilities

• Oversee towing and light service operations by leading, guiding and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone.
• Operate service vehicles and provide emergency roadside assistance in a safe and professional manner.
• Ensure your team has all the necessary resources to provide excellent service to our members.
• Tow vehicles, when needed.
• Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators.
• Resolve escalated service problems.
• Maintain productivity standards for the team.
• Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies.
• Maintain facility in a safe, clean and orderly fashion.
• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information.

Benefits

• Competitive starting salary
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, rewards and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED