AAA Fleet Supervisor

AAA Club Alliance•Philadelphia, PA

7d•Onsite

About The Position

The Roadside Assistance Club Fleet Supervisor manages day-to-day fleet operations in coordination with the Fleet Manager and other supervisors, and works directly with drivers to ensure members and customers receive roadside assistance. The role provides leadership to fleet drivers, dispatch, and administrative staff while supporting staffing, performance, sales, service quality, and operational goals. The position is based at the AAA Fleet Office at 7777 Brewster Avenue, Philadelphia, PA 19153, and works first-shift day hours, including Saturdays, Sundays, and holidays. The supervisor oversees assigned associates and fleet operations, monitors service and performance goals, handles escalated customer concerns, and supports hiring, coaching, training, scheduling, performance evaluations, and discipline. The role also helps manage budgets and expenses, accounts payable and receivable, work plans, vehicle maintenance, safety, regulatory compliance, and incident investigations. The supervisor may respond to roadside assistance calls and provide towing or emergency services, and may schedule or perform vehicle maintenance and repairs. The starting base compensation is $53,848 to $75,593 annually, with monthly bonus potential based on team performance. Pay may be adjusted based on experience, geographic location, and other job-related factors. Full-time associates are offered benefits including medical, dental, and vision coverage, paid time off, paid holidays, a 401(k) plan with company match, parental leave, tuition or continual learning reimbursement, volunteer opportunities, and a free AAA membership.

Requirements

Associate degree with major coursework in business, organizational management, or a related field, or equivalent.
Five or more years of work experience in an automotive or dispatch environment, or five or more years in a fast-paced, high-volume customer service or sales role, or a combination of automotive/mechanical and customer service/sales experience.
At least one year of leadership or supervisory experience.
Satisfactory completion of a nationally recognized towing certification program, such as the International Institute of Towing and Recovery (IITR), and required battery, battery warranty, battery sales, and On-the-Go training within timelines established by AAA Club Alliance and AAA National Quality Standard 2.
Must possess and maintain a valid state driver's license.
Must satisfactorily complete pre- and post-employment criminal, drug, and motor vehicle screenings.
Ability to operate passenger vehicles and trucks with automatic and manual transmissions.
Must attain and maintain all state and local licensing requirements.
Must be able to work first-shift day hours, weekend days (Saturday and Sunday), and holidays.

Responsibilities

Assist Roadside Assistance Club Fleet Management with effective operations at AAA Club Alliance locations and provide leadership to fleet drivers, dispatch, and administrative staff.
Ensure staffing levels, performance, and sales goals are met or exceeded.
Investigate and resolve member and customer concerns while meeting AAA quality and company standards.
Deliver customer service to AAA members, RAP customers, and other AAA customers.
Use the Roadside Assistance call receiving and dispatching system and monitor facility performance and service goals.
Supervise fleet associates and operations to support productivity, revenue, sales, contractor expense savings, and profitability.
Participate in interviewing and selection; conduct counseling and disciplinary sessions; and recommend action on associate issues.
Write performance appraisals, conduct evaluations, and establish and monitor individual and team goals.
Supervise driver activities, provide coaching and training, maintain time records, and prepare staff schedules.
Coordinate with Roadside Assistance Dispatch and Training to align day-to-day decisions with division objectives.
Ensure fleet vehicles are safe, operating as designed, and maintained according to routine schedules.
Ensure compliance with applicable regulations, company policies, and department guidelines.
Handle difficult or escalated customer situations and build positive working relationships.
Investigate and resolve claims involving service delays, operator demeanor, service charges, mechanical repairs, and vehicle damage.
Ensure safety procedures and standards are followed, maintain safe working conditions, and order safety equipment as directed.
Investigate accidents and injuries with the Fleet Manager and Corporate Risk Manager, document incidents, identify unsafe practices, and initiate preventive measures.
Oversee accounts payable and receivable in accordance with company policies and business-line guidelines.
Implement and help develop the Fleet Services work plan; assign activities and projects; monitor workflows; and review work products, methods, and procedures.
Analyze and improve cost-effective use of resources.
Participate in budget preparation and administration, prepare cost estimates and justifications, and monitor expenditures.
Respond to roadside assistance requests and provide prompt, professional, courteous, and safe emergency services or towing.
Schedule or perform vehicle repairs, preventive and routine maintenance, and emergency or unscheduled maintenance as needed.
Perform other duties as assigned.