Fleet Service Technician

Discount Tire•Tempe, AZ

41d•$24 - $28•Onsite

About The Position

The Fleet Service Technician works independently at a fleet center to intake service tickets and repair, monitor, and service vehicles. The technician performs inspections, maintenance, and repairs while following Discount Tire safety standards and embodying IOOGA: Integrity, Our People, Our Customers, Growth, and Attitude. The role includes communicating with fleet customers, explaining service recommendations, providing completion estimates, and delivering exceptional customer service. The technician also helps maintain inventory and a safe, clean work environment.

Requirements

At least 2 years of full-time auto repair and diagnosis experience.
An acceptable driving record for the company’s insurance.
Knowledge of domestic and import vehicles.
Ability to understand written and verbal instructions, learn, and read and comprehend labels and work orders, as well as numbers on tires.
Ability to work efficiently under pressure and accurately meet deadlines.
Ability to teach, coach, and train other team members in mechanical services.
High school diploma or GED required.

Nice To Haves

ASE certifications A5 and A6 preferred.

Responsibilities

Inspect vehicles thoroughly to identify repairs and routine maintenance needs.
Perform brakes, alignments, maintenance, strut work, fluid changes, coolant flushes, and other vehicle service tasks.
Use computer-based applications for automotive information.
Maintain a safe and clean work environment.
Install new products and test that they work correctly.
Diagnose vehicle maintenance concerns and repair customer vehicles using best practices and Discount Tire safety standards.
Order, maintain, return, and manage inventory in accordance with 5S guidelines.
Maintain Discount Tire’s Customer Experience Strategy, educate customers about service recommendations, and manage escalations when appropriate.
Build and maintain relationships with fleet customers by asking questions, listening, observing vehicle and equipment specifics, and learning about customers’ businesses.
Follow all safety protocols.
Tell customers when their vehicle will be completed and confirm whether additional work is needed.
Complete work accurately and in a timely manner while providing exceptional customer service.
Communicate ideas clearly across all levels of the shop.
Teach, coach, and train other team members in mechanical services.
Perform other duties as assigned.