Fleet Service Manager onsite with Autonomous Vehicle Partner - Houston 77028

AutoNation • Houston, TX

44d • $71,250 - $200,000 • Onsite

About The Position

The Fleet Service Manager – Autonomous Vehicles leads and inspires vehicle technicians responsible for maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). The manager works to exceed operational objectives, control costs, and develop a high-performing team, while ensuring repairs meet client service expectations. The position collaborates with AutoNation teammates and client leadership in a positive, innovative work environment.

The manager oversees fleet maintenance operations, monitors performance indicators, maintains reporting systems, ensures accurate and timely work-order closure, and supports compliance with applicable regulations, policies, safety protocols, and quality standards. Operations must run consistently across several shifts covering a 24/7 schedule.

This role analyzes operational KPIs and partner feedback, represents the service center in performance updates and business reviews, and works across HR, Finance, Training, and Field Operations. It also drives process improvements, supports pilot programs and technology initiatives, and develops direct reports while helping maintain succession and promotion readiness. The position is onsite in Houston, Texas (77028).

Requirements

• At least 5 years of experience in vehicle repair at an automotive service center or as a fleet operator.
• Experience managing a team of 25 or more vehicle technicians with varying skill and training levels.
• Strong organizational and planning skills, including the ability to manage simultaneous initiatives.
• Excellent communication and relationship-building abilities.
• Experience working with partners, vendors, or large accounts.
• Data-driven mindset and ability to interpret KPIs, identify trends, and drive operational decisions.
• Proficiency with scheduling platforms, CRM or operations systems, and standard office software.
• Ability to meet the physical demands of service center operations and adjust the work schedule as needed to support operations across several shifts covering 24/7 operations.

Nice To Haves

• Bachelor’s degree in business, Operations Management, or a related field.
• ASE certifications.
• Electric or autonomous vehicle maintenance experience.
• Familiarity with Google office products such as Gmail, chat, and video conferencing.
• Background in partner programs, insurance networks, or vendor management.
• Understanding of logistics, dispatching, or field technician workflows.

Responsibilities

• Establish work priorities and monitor KPIs to evaluate fleet maintenance operations and implement data-driven continuous-improvement strategies.
• Collaborate with client leadership, act as a liaison between the client and AutoNation, and recommend improvements to fleet maintenance and administration.
• Ensure work orders are closed accurately and promptly in accordance with SOPs, company and client policies, procedures, and safety standards.
• Maintain reporting systems required by AutoNation and clients.
• Ensure compliance with federal, state, and local regulations and with applicable SOPs, safety protocols, and quality standards.
• Identify operational gaps and implement corrective actions with leadership support.
• Ensure operations run consistently across several shifts covering a 24/7 work schedule.
• Track and analyze service-level agreements, technician efficiency and utilization, and partner-specific performance metrics.
• Represent the service center in weekly and monthly performance updates for leadership and partners.
• Use data to improve processes, reduce friction, and enhance service delivery.
• Work closely with HR, Finance, Training, and Field Operations teams.
• Partner with HR, internal training teams, and training vendors to onboard technicians and maintain readiness for future needs.
• Review customer and partner feedback to identify trends and opportunities for improvement.
• Support initiatives to improve partner satisfaction, retention, and program expansion.
• Deliver weekly and monthly business reviews that demonstrate operational excellence and transparency.
• Evaluate workflows and operations to identify bottlenecks and inefficiencies.
• Recommend and implement improvements to scheduling, communication, routing, and technician management.
• Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
• Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
• Coach, mentor, and provide performance feedback to direct reports to strengthen leadership capability and team performance.
• Conduct performance reviews, set expectations, and create individualized development plans.
• Maintain a bench of high performers for promotions to support business continuity and succession planning.
• Meet the physical demands of service center operations and augment the work schedule as needed to support maintenance operations.

Benefits

• Competitive compensation and annual bonus.
• Full benefits package, including paid time off and 401(k) with company match.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Longevity bonuses.
• Technician employee referral bonuses of up to $3,000 per referral.
• Employee discounts on vehicle purchases, parts, and service.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed