Fleet Service Advisor - Equipment & Fleet Management (Civil Service)

City of Dallas

1d•$22 - $25•Onsite

About The Position

The Fleet Service Advisor coordinates, leads, advises, and supports fleet maintenance, management, and care services for the City fleet. This role oversees, assists, and advises workers on service parts and materials, maintenance requirements, and the delivery of services to facilitate effective fleet operations. The position is responsible for engaging customers, building trust, understanding needs, communicating processes and timelines by acting as a liaison to vehicle user groups, managing preventive maintenance schedules, and ensuring compliance for a safe and serviceable fleet for the City of Dallas.

Requirements

High school diploma or GED.
Three (3) years of customer service experience in automotive parts/repair industry which involved service scheduling, complaint resolution and heavy phone contact.
Valid Texas Driver's License and good driving record.
Ability to use technically oriented parts catalogs and reference manuals.
Communicating effectively both verbally and in writing.
Establishing and maintaining effective working relationships.
Ability to read, write, and speak English; do simple math.
Ability to understand and follow oral and written instructions.

Nice To Haves

Certification or license in Automotive/Truck Technology will substitute for 1 year of the required education and experience.
ASE Certification (C-1) must be obtained within the six (6) month probationary period.

Responsibilities

Advises, counsels, and assists with the activities of staff providing services; provides mechanical and servicing knowledge to assist and deliver excellent customer service and parts management and maintain vehicles according to maintenance and servicing standards.
Monitors servicing and maintenance records, inventory, and reporting for assigned location to ensure proper internal controls and effective services; maintains data and information on all servicing activities and assists in the prevention of errors.
Supports and gives counsel regarding purchasing requirements for effective servicing; ensures orders maintain adequate levels of inventory for efficient maintenance and service delivery for fleet vehicles and equipment.
Reviews purchase orders, price agreements, direct pay and office services orders to ensure documents are correct and accurate.
Inspects operations and performs services as needed; demonstrates knowledge and skill in delivering various services for fleet vehicles; assists lower level staff with challenging or complex servicing issues and resolves concerns to limit impact on fleet use.
Resolves complaints related to materials and problems with departmental employees, customers and vendors in accordance with departmental guidelines.
Recommends changes in policies and procedures for storeroom and warehouse activities.
Performs state mandated inspections to ensure appropriate work is completed.