Fleet Service Advisor

Peoria Ford•Peoria, AZ

4d•Onsite

About The Position

We're looking for an experienced Fleet Commercial Service Advisor who thrives in a fast-paced environment and is committed to delivering exceptional customer service. We provide the customers, support, and opportunity—you bring the experience, professionalism, and drive to succeed. If you're motivated, organized, customer-focused, and ready to be rewarded for your performance, we want to hear from you.

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers