Fleet Maintenance Advisor

TruGreen•Nashville, TN

9d•$45,818 - $76,364•Remote

About The Position

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Call center-based automotive repair specialist responsible for analyzing vehicle maintenance and repair requests from external providers, advise field operations on most cost-effective service and authorize work. Facilitates payment for requested service with purchase order and virtual card issuance records vehicle maintenance history in electronic enterprise asset management database. Administers and negotiates vehicle warranty claims across the enterprise.

Requirements

1-3 years experience with fleet, maintenance, dealerships, or service centers
1-3 years experience in a customer service position
Knowledge of maintenance policies, procedures, and processes
Ability to gather data and information to problem solve
Ability to make sound business decisions by utilizing data and information
Ability to handle and resolve customer concerns
Ability to speak, read and write fluently in English is required.
MUST BE physically located in the United States while performing this job.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Answers inbound inquiries from internal and external customers via phone, fax, and electronically.
Creates and accurately enters maintenance work orders in the Fleet Maintenance system.
Analyzes data and information to assist in repair decision making.
Authorizes payment to suppliers, including billing reconciliations.
Makes outbound calls to answer customer inquiries as needed.
Responsible for following established maintenance policies, procedures, and processes.