Fleet Operations Supervisor - Heavy Duty Trucks

Ryder • Springfield, MO

7d • Onsite

About The Position

The Operations Supervisor assists the Operations Manager and/or Senior Operations Manager in managing operations and personnel at a location. The role may supervise technicians-in-charge, customer service coordinators, technicians, and service employees. The supervisor works to meet business objectives and labor requirements while balancing customer needs with financial, operational, quality, safety, and asset targets. The position manages location performance against assigned metrics and should be cross-functionally trained to provide shop coverage. It also may serve as a development role for future Operations Managers. The supervisor must follow Ryder Maintenance Operations policies and procedures.

This position is based at the Springfield, Illinois shop and is scheduled Monday through Friday, 7:00 a.m. to 4:30 p.m. It is salaried, with a stated annual pay range of $65,000 to $65,000, and may be eligible for an annual bonus.

The role oversees work planning and technician assignments; personnel development; customer relationships and communications; shop assets, tooling, and parts; quality inspections and continuous improvement; regulatory compliance; and maintenance-related financial performance, budgeting, payroll, purchasing, and invoicing. Ryder describes its workplace culture as grounded in respect, collaboration, innovation, and safety, with opportunities for growth and employee input.

Requirements

• High school diploma or GED required.
• Maintenance and technical experience in a shop environment required.
• An associate degree or at least 1–3 years of experience in a maintenance operations environment is required; demonstrated success in a Ryder role may substitute.
• A bachelor's degree or at least 1–3 years of experience in a maintenance operations environment is stated as required; demonstrated success in a Ryder role may substitute.
• Ability to represent Ryder professionally and interact competently with customer management.

Nice To Haves

• Associate degree preferred.
• Bachelor's degree preferred.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.
• Intermediate Microsoft Office skills preferred.
• Strong vehicle diagnostics and repair knowledge preferred.

Responsibilities

• Analyze, plan, and schedule shop work; assign work to technicians; track and optimize productivity; hold shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
• Conduct yard checks to support work scheduling and prioritization.
• Manage, train, and develop assigned personnel and oversee their performance management.
• Manage customer relationships, resolve issues, support satisfaction and retention, and help ensure vehicle uptime.
• Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates; conduct customer visits as required by the Customer Care Plan.
• Direct reports in maintaining the appearance and upkeep of the location, including applicable 65 standards in shop areas.
• Assess and recommend shop tooling and equipment needs; assist with vehicle specifications and the vehicle in-service/out-service process; and help ensure vehicle specifications are recorded in SAM.
• Manage parts inventory and associated policies and procedures.
• Perform quality inspections of preventive maintenance and repairs, and in-process reviews of non-preventive-maintenance work.
• Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when needed.
• Ensure repair cleanliness and quality; work with the Service Manager to ensure technicians are trained and qualified and that the TOPS plan is prioritized using breakdown, rework, and running-cost trends.
• Monitor shop-floor activities to support accurate root-cause diagnosis and optimal parts and component yield.
• Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Maintain required documentation and ensure employee compliance with safety and EPA regulations and requirements.
• Ensure the shift or shop meets Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
• Manage maintenance-operations cost controls and location P&L activities to meet financial objectives, and execute maintenance initiatives against financial targets.
• Oversee payroll, purchase-order approval as warranted, invoice reconciliation, and fuel reconciliation.
• Manage customer bill-backs, including identifying, reviewing, and approving opportunities and ensuring appropriate documentation and reporting of re-billable activity.
• Maintain data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• 401(k) employer match.
• Discount on shares.
• Annual bonus may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED