Fleet Maintenance Supervisor - Heavy Duty Trucks

Ryder Supply Chain Solutions•Atlanta, GA

8d•$72,000 - $75,000•Onsite

About The Position

The Supervisor, Maintenance Services assists the Manager or Senior Manager of Maintenance Services with the operations and personnel for a shift at a particular location, and may supervise up to 10 technicians. The role ensures business objectives and labor requirements are met while balancing customer needs with financial, operating, quality, safety, and asset targets. The supervisor manages location performance against metrics, follows Ryder Maintenance Operations policies and procedures, and is cross-functionally trained to back up other shop roles. This may also be a development position preparing incumbents for a Manager, Maintenance Services role. The position is based at the Doraville, Georgia shop and works Monday through Friday, 7:00 a.m. to 4:00 p.m. It is salaried, with a stated pay range of $72,000 to $75,000, plus eligibility for a quarterly bonus. Ryder describes a full benefits package for full-time employees, including health and welfare coverage, paid time off, and a 401(k) plan.

Requirements

High school diploma or GED.
One to three or more years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement.
Intermediate proficiency with Microsoft Office.
Ability to professionally represent Ryder and interact competently with customer management.
Heavy-duty truck or automotive repair shop experience is identified in the posting.

Nice To Haves

Associate's degree.
Bachelor's degree.
Zero to one year of experience with shop management systems.
Strong vehicle diagnostics and repair knowledge.
Ability to understand labor, financial, and quality planning.
Strong personal accountability and a demonstrated record of achieving results.
Effective verbal and written communication skills.

Responsibilities

Analyze, plan, and schedule shop workflow; assign work to technicians; track and optimize productivity; conduct shift meetings; and review and approve repair orders.
Ensure warranty policies and procedures are followed.
Communicate with customers and assign work to technicians as appropriate.
Conduct yard checks, site visits, and customer engagement to support appropriate work scheduling and prioritization.
Manage, train, develop, and conduct performance management for assigned personnel.
Manage customer relationships, resolve issues, support satisfaction and retention, and ensure vehicle uptime.
Communicate with customers regarding preventive maintenance scheduling and follow-up, breakdowns, and vehicle status.
Conduct customer visits as needed.
Control maintenance operating costs and the location P&L to meet financial objectives, and execute maintenance initiatives to achieve or exceed financial targets.
Manage payroll, purchase order approvals as warranted, invoice reconciliation, and fuel reconciliation.
Oversee customer bill-back opportunities, including identification, review, approval, documentation, and reporting of rebillable activity.
Ensure data integrity in the Management Online system.
Conduct quality inspections of preventive maintenance and repairs, and in-process reviews of non-preventive-maintenance work.
Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
Ensure vehicles are clean and repairs are of appropriate quality.
Work with the Manager to ensure technicians are properly trained and qualified, and prioritize training based on breakdown, rework, and running-cost trends.
Monitor shop activities to ensure appropriate root-cause diagnosis and optimized parts and component yield.
Assist with developing and implementing corrective-action plans for Quality Assurance audits and continuous-improvement programs.
Maintain documentation required to meet local, state, federal, and customer requirements.
Ensure employee compliance with safety and EPA regulations and requirements.
Direct reports in maintaining the appearance and maintenance of the assigned location.
Evaluate and recommend tooling and equipment needs.
Assist with vehicle specifications and vehicle in-service/out-of-service processes, and help ensure vehicles have required specifications.
Manage parts inventory according to applicable policies and procedures.
Perform other duties as assigned.

Benefits

Quarterly bonus eligibility.
Medical insurance.
Prescription coverage.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Paid time off for vacation, illness, bereavement, and family and parental leave.
Tax-advantaged 401(k) retirement savings plan.
401(k) employer match.
Discount on shares.