Fleet Maintenance Supervisor - Heavy Duty Trucks

Ryder • Atlanta, GA

6d • Onsite

About The Position

The Fleet Maintenance Supervisor assists the Manager or Senior Manager of Maintenance Services with the operations and personnel for a shift at a particular location. The role may supervise up to 10 technicians and is accountable for achieving business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. The supervisor manages location performance against assigned metrics, follows Ryder Maintenance Operations policies and procedures, and is cross-functionally trained to back up others within the shop. This position may also serve as a development role for a future Manager, Maintenance Services position.

The role is based at the Doraville, Georgia shop and is scheduled Monday through Friday, 7:00 a.m. to 4:00 p.m. It requires heavy-duty truck or automotive repair shop experience. Compensation is salaried, with a stated range of $72,000 to $75,000, and the position may be eligible for a bonus. Ryder describes a full benefits package, including health and welfare benefits, paid time off, and a tax-advantaged 401(k) plan.

Requirements

• High school diploma or GED.
• One to three or more years in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement.
• Intermediate proficiency with Microsoft Office.
• Ability to professionally represent Ryder and interact competently with customer management.
• Strong vehicle diagnostics and repair knowledge.
• Ability to understand labor, financial, and quality planning.
• Strong personal accountability and a proven record of achieving desired results.
• Effective verbal and written communication skills.

Nice To Haves

• Associate's degree.
• Bachelor's degree.
• Zero to one year of experience with Shop Management Systems.

Responsibilities

• Analyze, plan, schedule, and assign work to technicians; track and optimize productivity; conduct shift meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed, communicate with customers, and conduct yard checks, site visits, and customer engagement to support work scheduling and prioritization.
• Manage, train, and develop assigned personnel and handle their performance management.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and ensure vehicle uptime; communicate about preventive maintenance scheduling and follow-up, breakdowns, and vehicle status.
• Control maintenance operating costs and the location P&L; execute maintenance initiatives to meet financial targets; oversee payroll, purchase order approvals as warranted, invoice and fuel reconciliation, and customer bill-backs.
• Ensure bill-back opportunities are identified, reviewed, and approved, rebillable activity is documented and explained, and data in the Management Online system is accurate.
• Conduct quality inspections of preventive maintenance and repairs, perform in-process reviews of non-PM work, analyze breakdown root causes, and implement corrective actions or communicate issues to the Technical Assistance Center.
• Maintain cleanliness and repair quality of vehicles; work with the Manager to ensure technicians are appropriately trained and qualified and prioritize plans using breakdown, rework, and running-cost trends.
• Maintain visibility and control over maintenance activities to support accurate root-cause diagnosis and optimize parts and component yield.
• Assist with quality assurance audit corrective-action plans and continuous-improvement programs; maintain required documentation for local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Direct reports in maintaining the appearance and upkeep of the assigned location; assess and recommend tooling and equipment needs.
• Assist with vehicle specifications and the vehicle in-service/out-of-service process, ensure vehicles have required specifications, and manage parts inventory according to applicable policies and procedures.
• Perform other duties as assigned.

Benefits

• Competitive pay plus bonus, including a quarterly bonus noted in the posting.
• Full benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on shares.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED