Fleet Operations Supervisor - Heavy Duty Trucks

Ryder Supply Chain Solutions•Springfield, IL

8d•Onsite

About The Position

The Fleet Operations Supervisor manages and supports the personnel and operations of a fleet maintenance shop shift. The role works with operations management to meet business, labor, customer, financial, operating, quality, safety, and asset objectives, and monitors location performance against assigned metrics. The supervisor may oversee technicians-in-charge, customer service coordinators, technicians, and service employees, and is expected to be cross-functionally trained to provide shop coverage. The position may also serve as a development opportunity for an Operations Manager role. This is a salaried position at Ryder’s Springfield, Illinois shop, scheduled Monday through Friday from 7:00 a.m. to 4:30 p.m. The stated pay range is $65,000 to $65,000, with an annual bonus opportunity. Full-time benefits include health and welfare coverage options, paid time off, and a tax-advantaged 401(k) retirement savings plan.

Requirements

High school diploma or GED.
Maintenance and technical experience in a shop environment.
Associate’s degree or 1–3 or more years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement.
Bachelor’s degree or 1–3 or more years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement.
Ability to professionally represent Ryder and interact competently with customer management.

Nice To Haves

Associate’s degree.
Bachelor’s degree.
Supervisory experience.
Strong vehicle diagnostics and repair knowledge.
Experience with a Shop Management System.
Intermediate Microsoft Office skills.

Responsibilities

Analyze, plan, schedule, and assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
Ensure warranty policies and procedures are followed; triage unscheduled customer drive-ins; communicate with customers; and assign appropriate work to technicians.
Conduct yard checks to support work scheduling and prioritization.
Manage, train, develop, and conduct performance management for assigned personnel.
Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
Communicate with customers about preventive maintenance scheduling and follow-up, breakdowns, and vehicle status; conduct customer visits as required by the Customer Care Plan.
Direct personnel in maintaining the appearance and upkeep of the location, including relevant shop-area standards; recommend shop tooling and equipment needs.
Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure required vehicle specifications are recorded in SAM.
Manage parts inventory and follow applicable policies and procedures.
Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when needed.
Ensure maintained vehicles are clean and repairs meet quality standards; work with the Service Manager to ensure technicians are trained and qualified and that the TOPS plan is prioritized using breakdown, rework, and running-cost trends.
Maintain shop-floor visibility and control to support proper root-cause diagnosis and optimize parts and component yield.
Assist with developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
Maintain documentation required to meet local, state, federal, and customer requirements, and ensure employee compliance with safety and EPA requirements.
Ensure the shop meets net maintenance cost per unit objectives without compromising quality, safety, or customer satisfaction; manage maintenance budget and location P&L cost controls and execute maintenance initiatives to meet financial targets.
Handle payroll, purchase-order approvals as warranted, invoice reconciliation, and fuel reconciliation.
Manage customer bill-backs, including identifying, reviewing, and approving opportunities and ensuring proper documentation and reporting of rebillable activity.
Ensure data integrity in the Shop Management Online system.
Perform other duties as assigned.