Fleet Operations Supervisor (59896)

AAA Northeast • New York, NY

2d • $82,000 - $104,000 • Onsite

About The Position

Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures. Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand. Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures. Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures. Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary. Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries. Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status. Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary. Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured. Other duties as assigned.

Requirements

• Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
• 1-3 years On-the-job tow experience Required
• Active and valid driver’s license issued by only one state or jurisdiction Required
• DOT card pre-hire and as a current employee within 1 Year Required

Nice To Haves

• Supervisory experience Preferred

Responsibilities

• Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures
• Interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures
• Emphasizes Five Diamond Service and member satisfaction
• Reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand
• Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety
• Equips employees with knowledge of AAA products and services
• Emphasizes the importance of building relationships with each member contact
• Accompanies drivers on service calls, to assess service delivery
• Performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures
• Resolves service delivery or member problems, utilizing experience to resolve unusual service problems
• Ensures member satisfaction, driver safety and protection of property
• Identifies any repetitive problems and alerts management
• Acts as resource on questions of Club policies and procedures
• Performs daily inspections of drivers and vehicles
• Ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc)
• Review driver logs for completion, alerting management of maintenance issues
• Inspects fleet accident sites, representing Club as necessary
• Assists drivers with completion of accident forms
• Completes damage reports and provides additional information as necessary
• Investigates driver injury incidents and ensure documentation/injury reports are completed
• Provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries
• Informs Safety Manager, to ensure worker's compensation issues are appropriately addressed
• May provide additional information for formal inquiries
• Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment
• Informs management of reorder status
• Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary
• Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured

Benefits

• Award-Winning: We’ve been named as a Top Employer for the last 7 years
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation.
• The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree