Fleet & Operations Coordinator

Skyhop Global•Fort Lauderdale, FL

35m•Onsite

About The Position

Join SkyHop Global, a dynamic leader in airline crew transportation, as we continue to grow and innovate in the industry. Based in Fort Lauderdale, FL, our team is dedicated to ensuring airline pilots and flight attendants reach their destinations safely, efficiently, and on time. We are seeking a motivated and detail-oriented Fleet & Operations Coordinator to be the communication hub of our 24/7 dispatch center, playing a vital role in maintaining our high standards of safety, service, and operational excellence.

Requirements

High school diploma or equivalent required
Two (2) or more years of dispatch experience in transportation, logistics, or a related field preferred.
Four (4) or more years of customer service experience in a fast-paced, high-volume environment preferred.
Strong communication, multitasking, organizational, and problem-solving skills.
Proficiency with GPS/tracking systems, dispatch software, and Microsoft Office applications.
Ability to remain composed, make sound decisions, and adapt quickly in a fast-changing operational environment.

Nice To Haves

associate or bachelor’s degree preferred
Bilingual English/Spanish skills are a plus.

Responsibilities

Coordinate, schedule, and monitor transportation assignments to ensure timely service delivery and compliance with operational standards.
Maintain real-time communication with drivers, airline crew members, station leadership, and the Operations Control Center (OCC) to support seamless operations.
Monitor vehicle activity using GPS, geofencing, and dispatch software to ensure efficient fleet utilization and service reliability.
Proactively adjust routes, schedules, and driver assignments in response to flight delays, cancellations, traffic conditions, weather events, and other operational changes.
Manage a high volume of inbound and outbound calls, radio communications, and electronic messages with professionalism, urgency, and exceptional customer service.
Accurately document trip details, service disruptions, incidents, and operational updates in company systems.
Identify and escalate service issues, safety concerns, and operational risks to appropriate leadership in a timely manner.
Support continuous improvement initiatives by providing operational feedback and contributing to process enhancements.
Demonstrate and uphold SkyHop Global's core values of Safety, Integrity, Teamwork, Growth, and Raving Fan Service in all interactions and decisions.