Fleet Maintenance Coordinator II

Mike Albert Leasing•Cincinnati, OH

17d•Hybrid

About The Position

The Fleet Maintenance Coordinator II ensures corporate fleet vehicles driven by clients are maintained and repaired in a timely and cost-effective manner. The role coordinates repair authorizations, vehicle rentals, purchase orders, warranty claims, glass replacement, emergency road service, vendor payments, and customer service. After training, the position follows a hybrid schedule with two work-from-home days and a rotating schedule that includes Saturdays.

Requirements

At least three years of experience in the vehicle repair industry.
High school diploma or equivalent.
ASE certification.
Understanding of mechanical repair costs.
Ability to analyze situations individually and make appropriate decisions.
Ability to understand and research materials in electronic repair manuals.
Good verbal communication skills for interacting with internal and external customers and repair shops.
Excellent customer service and time management skills.
Attention to detail.
Strong computer skills and working knowledge of Outlook, Word, and Excel.

Nice To Haves

Graduation from a Vehicle Technician program is preferred.

Responsibilities

Receive calls from fleet vendors or service facilities and authorize repairs to fleet vehicles.
Approve short-term vehicle rentals while company vehicles are being serviced.
Answer customer phone calls promptly and professionally.
Issue vehicle repair purchase orders for Fleet Maintenance customers.
Investigate and negotiate pricing for purchase order requests involving parts, labor, rental cars, and related items.
Submit repair claims that may be covered by manufacturer warranties.
Coordinate glass replacement.
Serve as the emergency road service liaison between customers and vendors.
Pay repair vendors.
Provide excellent customer service to internal and external customers and vendors.