Fleet Dispatcher - Extended Coverage Weekend Nights

U.S. Xpress Enterprises, Inc.

2d•$21 - $25•Onsite

About The Position

The Fleet Dispatcher - Extended Coverage Weekend Nights role at U.S. Xpress is responsible for providing essential support to drivers during evening and weekend hours, ensuring safe and timely deliveries. This position involves managing driver needs, resolving issues, and communicating with various stakeholders to maintain operational efficiency. U.S. Xpress is a large asset-based trucking company focused on revolutionizing the transportation industry through innovation and a commitment to its people.

Requirements

High School diploma or equivalent
3+ years driving experience, and/or operations, and/or customer experience required
Must have strong communication skills
Must have a true passion for helping drivers
Must be able to work in high pressure situations
Must possess strong problem solving skills
Must be self-motivated
Must be detail-oriented

Responsibilities

Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time.
Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need.
Fuel and route Drivers while promoting the safety of drivers.
Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues.
Resolve driver issues utilizing critical thinking skills to solve out-of-the-box problems for drivers.
Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes.
Resolve load targets and ensure on time delivery.
Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership.
Respond to drivers and other terminal needs and assist with emergency situations if the need arises.
Understand and support company policies.
Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
Proactively work to assist others in achieving the organizations objectives.