Extended Coverage Dispatch

Melton Careers•Tulsa, OK

5d•Onsite

About The Position

This position requires performing in a fast paced environment functioning as a liaison with all departments and assisting drivers. Communications with drivers will be via telephone and Qualcomm. The shift for this position is Thursday - Sunday, 7AM - 6PM.

Requirements

Two years customer service or management experience.
Working knowledge of Microsoft Office.
Detail oriented.
The ability to work in a fast paced environment and make decisions.

Nice To Haves

Communications with drivers will be via telephone and Qualcomm.

Responsibilities

Assign loads to drivers.
Assist customers in matters concerning their freight.
Coordinate delivery appointments and get directions.
Ensure all drivers’ status, dates, and times are accurate.
Document any communication with drivers by placing a check call with detailed comments.
Document any pertinent issues occurring during non business hours.
Track and monitor selected customers for on-time deliveries.
Answer all incoming phone calls.
Execute checkout for terminating drivers arriving in Tulsa after hours.
Direct vehicle repairs between driver and maintenance and distributes PO# for payment.