Highway Fleet Dispatcher

Bison Transport Inc.•Calgary, AB

3d•Hybrid

About The Position

As a Highway Fleet Dispatcher, you will be expected to execute the day to day activity of your assigned driver fleet. This includes monitoring of the fleet, accurately distributing, receiving and updating information. You will be responsible for identifying and participating in the resolution of issues relating to day to day activity of the Driver. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Requirements

Dispatch experience in order to be considered for this role.
Dedicated experience providing customer service in a similar work environment.
Well organized, an excellent communicator and have a keen sense of timeliness.
Demonstrated attention to detail, communication, problem solving and planning abilities.
Ability to multitask and to thrive in a fast-paced environment.
Excellent interpersonal and communication skills.
Proven analytical and critical thinking skills.
Excellent problem solving abilities.

Nice To Haves

Background in the airline, automotive, retail or hospitality industries.
Exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment.
Team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena.
Top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.

Responsibilities

Transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements.
Handling of all driver related satellite messages or calls within assigned and overflow queues.
Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel.
Ensuring the system reflects an accurate portrayal of events and times.
Immediately addressing all scheduling conflicts or issues as they arise.
Providing drivers with plans and routing as required.
Forming positive working relations with all drivers.