Fleet Dispatcher - THL - Weekend Days

U.S. Xpress Enterprises, Inc.

2d•$21 - $25•Onsite

About The Position

Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time. This role is responsible for driver satisfaction and addressing issues and disputes for drivers. The dispatcher will answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need. They will fuel and route drivers while promoting safety, dispatch necessary resources (driver, truck, trailer) to take care of immediate issues, and resolve driver issues utilizing critical thinking skills to solve out-of-the-box problems. The dispatcher will monitor loads and resolve issues that may affect scheduled delivery/pickup times, proactively inform customer accounts and/or customers of changes, and resolve load targets to ensure on-time delivery. Communication with Customers, Operations Drivers, and all levels of leadership is key. The role also involves responding to drivers and other terminal needs, assisting with emergency situations, understanding and supporting company policies, and ensuring drivers remain productive by managing accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDLs in order, and managing home time guidelines. Proactively working to assist others in achieving the organization's objectives is also a responsibility.

Requirements

High School diploma or equivalent
5+ years previous driving experience, and/or operations, and/or customer experience required
Must have strong communication skills
Must have a true passion for helping drivers
Must be able to work in high pressure situations
Must possess strong problem solving skills
Must be self-motivated
Must be detail-oriented

Responsibilities

Responsible for driver satisfaction and addressing issues and disputes for drivers
Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need
Fuel and route Drivers while promoting the safety of drivers
Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues
Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers
Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes
Resolve load targets and ensure on time delivery
Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership
Respond to drivers and other terminal needs and assist with emergency situations if the need arises
Understand and support company policies
Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDLs in order, managing home time guidelines, and anything else to keep them earning.
Proactively work to assist others in achieving the organizations objectives