Fleet Dispatcher

Midas Auto & Tires - Southeast Michigan•Southfield, MI

18h•$17 - $20•Onsite

About The Position

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location. In this role, you will also have the opportunity to: Monitor dispatched calls and take action to resolve and correct service or other potential problems Handle driver / customer escalations in accordance with established procedures Provide explanations to customers and reports / document service issues Close service requests using company electronic dispatching system Accept payment from members / customers, when necessary Reconcile and resolve rudimentary payment issues and maintain related records and files Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required Ensure proper maintenance of tow trucks, service vehicles and equipment Assist coworkers and less-tenured dispatchers, as necessary

Requirements

Excellent written and verbal communication
Call center environment experience
Past experience dispatching calls
Positive Attitude and willingness to succeed
Work in a fast-paced environment
MUST be a Team-player
Excellent Problem-solving skills
Willingness and ability to work irregular hours, weekends and/or holidays.
Customer service experience
Knowledge of policies and procedures (service benefits) relative to emergency road service

Responsibilities

Dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically.
Receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.
Perform geographical location spotting and map reading, provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
Monitor dispatched calls and take action to resolve and correct service or other potential problems.
Handle driver / customer escalations in accordance with established procedures.
Provide explanations to customers and reports / document service issues.
Close service requests using company electronic dispatching system.
Accept payment from members / customers, when necessary.
Reconcile and resolve rudimentary payment issues and maintain related records and files.
Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required.
Ensure proper maintenance of tow trucks, service vehicles and equipment.
Assist coworkers and less-tenured dispatchers, as necessary.