Weekend Dispatcher

Homestead Comfort•Ellington, CT

3d•Hybrid

About The Position

Homestead Comfort in Ellington, CT is hiring a full- or part-time Weekend Dispatcher to help keep everything running smoothly. This is your chance to join a customer service team that values efficiency and customer care, all while earning $25 – $30 per hour. As a full- or part-time Weekend Dispatcher, you will find each day both dynamic and rewarding. You will coordinate and schedule technicians for emergency repairs and maintenance, ensuring oil deliveries are routed efficiently. Your day will be filled with interactions as you serve as the first point of contact for incoming service calls, emails, and messages, providing customers with confirmations and updates while troubleshooting any issues that arise. You will constantly prioritize and rank service requests based on urgency, location, and customer needs, making sure our team operates at peak efficiency and our customers receive the support they deserve.

Requirements

High school diploma or equivalent
Computer skills
Customer service experience
Ability to pass a background check

Nice To Haves

Experience in an HVAC, plumbing, or oil business environment

Responsibilities

Coordinate and schedule technicians for emergency repairs and maintenance
Ensure oil deliveries are routed efficiently
Serve as the first point of contact for incoming service calls, emails, and messages
Provide customers with confirmations and updates
Troubleshoot any issues that arise
Prioritize and rank service requests based on urgency, location, and customer needs