Fleet Dispatcher - Extended Coverage Weekend Nights

U.S. Xpress Enterprises, Inc.

2d•$21 - $25•Remote

About The Position

The Fleet Dispatcher - Extended Coverage Weekend Nights position at U.S. Xpress is responsible for providing drivers with necessary support during evening and/or weekend hours to ensure safe and timely load deliveries. This role involves managing driver satisfaction, addressing issues and disputes, and acting as a primary point of contact for drivers via phone, live chat, and email. The dispatcher will assist drivers with various needs including delays, service issues, payroll, and more. Key responsibilities include fueling and routing drivers while promoting safety, dispatching necessary resources, resolving driver issues using critical thinking, monitoring loads to prevent delivery delays, and communicating effectively with customers, operations, and leadership. The role also requires understanding and supporting company policies, ensuring drivers can operate efficiently by managing aspects like PTAs, trailer solutions, appointments, CDL status, and home time guidelines, and proactively assisting colleagues to achieve organizational objectives.

Requirements

High School diploma or equivalent
5+ years previous driving experience, and/or operations, and/or customer experience required
Must have strong communication skills
Must have a true passion for helping drivers
Must be able to work in high pressure situations
Must possess strong problem solving skills
Must be self-motivated
Must be detail-oriented

Responsibilities

Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time.
Responsible for driver satisfaction and addressing issues and disputes for drivers.
Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need.
Fuel and route Drivers while promoting the safety of drivers.
Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues.
Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers.
Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes.
Resolve load targets and ensure on time delivery.
Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership.
Respond to drivers and other terminal needs and assist with emergency situations if the need arises.
Understand and support company policies.
Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
Proactively work to assist others in achieving the organizations objectives.