FLEET CUSTOMER SERVICE REP

Dollar General•Janesville, IA

About The Position

The Customer Service Representative is responsible for private fleet administrative functions, including planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. The role works with the on-site private fleet team to support on-time store deliveries, tractor utilization, on-time inbound reverse-logistics pickups, and driver safety and legal compliance operations. The work is divided between planning and reporting (80%) and problem solving and communication (20%). The representative plans and assigns outbound, vendor backhaul, and OVD loads, as well as rolltainer sweeps and dunnage consolidations. Reporting covers on-time load pickup and store delivery, BOL pickup, tractor utilization, and vendor backhaul pickup and delivery. The representative also handles driver load messages and plan swaps, resolves load issues, communicates with drivers and other parties, and monitors dispatch assignments and load optimization.

Requirements

Proficient written and verbal communication, listening, and interpersonal problem-solving skills.
Knowledge of dedicated transportation operations.
Detail-oriented, with strong planning and organizational capabilities.
Understanding of driver logs and hours of service.
Proficient use of transportation optimization software for routing, tendering, scheduling, and shipment tracking.
Ability to function in a high-stress environment.
Knowledge of MS Office software.
One to two years of transportation operations experience for a retailer, manufacturing company, major carrier, or logistics company, or comparable experience, required if substituting for the preferred bachelor’s degree.
One year of Driver Dispatch Management System or satellite dispatch systems experience, such as McLeod, TMW, Telogis, Dispatch Tracks, or AS400.

Nice To Haves

Bachelor’s degree in business or logistics preferred.
One to two years of customer service experience preferred.
One to two years of on-site driver dispatch experience preferred.

Responsibilities

Plan and assign outbound, vendor backhaul, and OVD loads.
Plan and assign rolltainer sweeps and dunnage consolidations.
Report on-time load pickup, on-time store delivery, BOL pickup, tractor utilization, and vendor backhaul pickup and delivery.
Answer and process driver load messages through satellite communications and plan swaps.
Resolve load issues involving bust outs, overweight loads, and paperwork issues.
Answer telephone calls from drivers, vendors, distribution centers, SSC, and other external sources.
Work with drivers to ensure they understand delivery documentation.
Call stores when a delivery is late.
Monitor load dispatch assignments and review load optimizing.
Work with the on-site private fleet team to support timely store deliveries, tractor utilization, inbound reverse-logistics pickups, and driver safety and legal compliance operations.