Fleet Customer Service Rep

Dollar General•Berkeley, MO

About The Position

The Customer Service Representative is responsible for private fleet administrative functions, including planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. The role works with the private fleet on-site team to support on-time store deliveries, tractor utilization, timely inbound reverse-logistics pickups, and driver safety and legal compliance operations. The position focuses primarily on planning and reporting, including assigning outbound, vendor backhaul, and OVD loads, as well as rolltainer sweeps and dunnage consolidations. It also handles problem solving and communication with drivers, vendors, distribution centers, the SSC, and other external contacts.

Requirements

Proficient written and verbal communication, listening, and interpersonal problem-solving skills.
Knowledge of dedicated transportation operations.
Detail-oriented, with strong planning and organizational capabilities.
Understanding of driver logs and hours of service.
Proficiency using transportation optimization software for routing, tendering, scheduling, and shipment tracking.
Ability to function in a high-stress environment.
Knowledge of MS Office software.
A bachelor's degree in business or logistics, or comparable experience; one to two years of transportation operations experience with a retailer, manufacturing company, major carrier, or logistics company is required.
One year of Driver Dispatch Management System or satellite dispatch systems experience, such as McLeod, TMW, Telogis, Dispatch Tracks, or AS400.

Nice To Haves

Bachelor’s degree in business or logistics preferred.
One to two years of customer service experience preferred.
One to two years of onsite driver dispatch experience preferred.

Responsibilities

Plan and assign outbound, vendor backhaul, and OVD loads.
Plan and assign rolltainer sweeps and dunnage consolidations.
Report on-time load pickups, on-time store deliveries, BOL pickups, tractor utilization, and vendor backhaul pickups and deliveries.
Answer and process driver load messages through satellite communications and plan swaps.
Resolve load issues involving bust outs, overweight loads, or paperwork issues.
Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources.
Help drivers understand delivery documentation.
Call stores when deliveries are late.
Monitor load dispatch assignments and review load optimizing.
Work with the private fleet on-site team to support on-time store deliveries, tractor utilization, timely inbound reverse-logistics pickups, and driver safety and legal compliance operations.