Fleet Associate

Zipcar • Baltimore, MD

1d • Onsite

About The Position

The Fleet Operations Associate works throughout the city to keep vehicles clean, maintained, and ready for members. This hands-on role includes transporting vehicles, refueling, cleaning, changing tires, and coordinating repairs or towing when needed. Associates travel between locations by foot, bike, public transit, or company vehicle. The position requires regular, on-site presence and cannot be performed remotely.

The role supports Zipcar’s fleet operations and member experience by preparing vehicles and locations, completing routine and minor repairs, coordinating service, and maintaining accurate mobile records. Associates follow safety, security, and data-handling policies and may support high-demand periods, weather events, and special projects.

Requirements

• Valid driver’s license.
• Must be at least 18 years of age and legally authorized to work in the United States.
• Acceptable driving record according to company standards.
• Strong time-management skills to handle multiple priorities and tasks.
• Customer-first mindset and a high-energy, get-it-done attitude.
• Quick learner with a problem-solving approach to hands-on mechanical tasks.
• Tech savvy and able to use mobile tools throughout the workday.
• Flexibility to work days, evenings, weekends, and holidays.
• Willingness to work outdoors in varying weather and other conditions.
• Ability to lift up to 50 pounds; continuously stand, bend, reach, walk, sit, and kneel; and frequently enter, exit, and drive vehicles.
• Regular on-site presence is required; the position cannot be performed remotely.

Responsibilities

• Keep vehicles ready for members and support their experience.
• Represent Zipcar across the community and at different city locations.
• Clean vehicle interiors and exteriors to Zipcar cleanliness standards.
• Refuel or recharge vehicles and jump-start dead batteries.
• Perform routine maintenance checks and member-ready audits.
• Change tires and complete minor in-field repairs.
• Move vehicles safely between locations for cleaning, service, or repositioning.
• Prepare vehicles to join or leave the fleet, including installing branding.
• Audit locations, install and remove signage, and pick up parking passes.
• Coordinate repairs and towing to return vehicles to service.
• Report damage and safety concerns, and maintain accurate mobile records of work completed.
• Follow safety, security, and data-handling policies.
• Support high-demand periods, weather events, and special projects as needed.

Benefits

• On-the-job training focused on the fleet of newer vehicles and multiple manufacturers.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits (401k).
• Free Zipcar membership and other employee discounts, including discounts on renting and buying Avis/Budget cars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed