Fleet Advisor

Corpay•Brentwood, TN

1d•Hybrid

About The Position

Corpay is seeking to hire a NAT Fleet Advisor within their NA Fuel division, specifically for the Comdata line of business, located in Brentwood, TN. This role is crucial for supporting all customer needs by managing daily client inquiries through inbound and outbound calls, emails, and other communication channels. The primary focus and measure of success will be client loyalty, achieved by creating a reliable customer experience through anticipating needs, resolving issues promptly, and maximizing the value of Corpay products and services. The Fleet Advisor will act as the client advocate and single point of contact for complex issues, recommending best practices, identifying cross-selling opportunities, and collaborating with internal teams to foster loyalty. The position reports to the Supervisor of Account Management.

Requirements

High school diploma: some college preferred
2+ years of customer service and client support experience
Reliable, adaptable, and quick to learn new systems and products
Skilled in issue resolution, account management, and proactive problem-solving
Strong customer care with empathy and focus on client satisfaction
Proficient with basic computer applications; typing speed 30+ wpm

Responsibilities

Creating and maintaining client loyalty across diverse customer needs and roles.
Handling Corpay-specific products, systems, and processes with expertise.
Resolving customer issues and inquiries through one-call resolution with full accountability.
Demonstrating tenacity in troubleshooting and ensuring a seamless customer experience.
Contacting clients proactively to prevent service disruptions and resolve issues quickly.
Conducting planned and unplanned outreach to support client experience and loyalty.
Activating Corpay products and services while serving as a trusted advisor.
Recommending best practices to optimize customer use of Corpay products and services.
Training customers by phone or web to implement products or onboard new users.
Researching and resolving credit-related issues, including billing, reconciliation, and write-offs.
Optimizing account setups and product usage to maximize client value.
Acting as the single point of contact across multiple departments to resolve complex needs.
Complete proactive outbound outreach through Gameplan to support account management, customer retention, and early issue resolution.