AAA Fleet Administrative Assistant

AAA Mid-Atlantic•Upper Marlboro, MD

2d•Remote

About The Position

The AAA Upper Marlboro Fleet is seeking an experienced Administrative Assistant to perform administrative tasks, often of a confidential nature, in support of a departmental management team. The primary duties include assisting management by coordinating office services such as personnel, budget preparation and control, housekeeping, records control, and special management duties. This role also involves answering telephones for Director or department management staff, preparing reports, presentations, and correspondence using Microsoft Office software, planning meetings, and assisting with handling member complaints by writing response letters, assigning follow-up, and tracking complaints to resolution. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

Requirements

High School Diploma or equivalent.
Six months to two years education (typing, secretarial courses, business, etc.) and two years of secretarial experience, preferable, in a high volume customer service related field.
Ability to type correspondence, memos, and reports at a level of 55 wpm with demonstrated knowledge of PC-based software programs (i.e. MS Office, Word, Excel, Power Point) and the ability to handle multiple tasks simultaneously.
Ability to work overtime as necessitated by business/weather conditions.

Nice To Haves

Project management experience a plus.

Responsibilities

Assists management by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management duties.
Answering telephones for Director or department management staff with regard to member inquiries/complaints and/or associate inquires.
Proficiency in using Microsoft Office software to prepare reports, presentations, and correspondence.
Plans meetings as required on behalf of the department; would include but not be limited to scheduling dates, locations, coordinating logistics, transportation needs, presentation requirements, and technology setup.
Planning these meetings may be done autonomously or as part of a larger team.
Assists as needed with the handling of member complaints addressed to the manager; including writing response letters to members, assigning follow-up to the appropriate person in the organization and tracking the complaint to resolution.

Benefits

The starting base compensation for this position is $20.97 to $26.83 per hour.
Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
8 Paid Holidays.
401(k) plan with company match up to 7%
Health & Life Insurance.
Tuition reimbursement up to $5250/year and professional certifications.
Complimentary AAA membership (inclusive of product & service discounts).
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Continual learning reimbursement up to $5,250 per year