AAA Fleet Administrative Assistant
About The Position
The AAA Upper Marlboro Fleet is seeking an experienced Administrative Assistant to perform administrative tasks, often of a confidential nature, in support of a departmental management team. The work schedule will be Monday through Friday 8:00am to 4:00pm or 9:00am to 5:00pm. The primary duties of the Club Fleet Administrative Assistant are to assist management by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management duties. This role involves answering telephones for Director or department management staff with regard to member inquiries/complaints and/or associate inquiries. Proficiency in using Microsoft Office software is required to prepare reports, presentations, and correspondence. The position also includes planning meetings as required on behalf of the department, which may involve scheduling dates, locations, coordinating logistics, transportation needs, presentation requirements, and technology setup. Planning these meetings may be done autonomously or as part of a larger team. Additionally, the assistant will help with handling member complaints addressed to the manager, including writing response letters, assigning follow-up, and tracking complaints to resolution.
Requirements
- High School Diploma or equivalent.
- Six months to two years education (typing, secretarial courses, business, etc.) and two years of secretarial experience, preferable, in a high volume customer service related field.
- Ability to type correspondence, memos, and reports at a level of 55 wpm with demonstrated knowledge of PC-based software programs (i.e. MS Office, Word, Excel, Power Point) and the ability to handle multiple tasks simultaneously.
- Ability to work overtime as necessitated by business/weather conditions.
Nice To Haves
- Project management experience a plus.
Responsibilities
- Assists management by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management duties.
- Answering telephones for Director or department management staff with regard to member inquiries/complaints and/or associate inquires.
- Proficiency in using Microsoft Office software to prepare reports, presentations, and correspondence.
- Plans meetings as required on behalf of the department; would include but not be limited to scheduling dates, locations, coordinating logistics, transportation needs, presentation requirements, and technology setup.
- Planning these meetings may be done autonomously or as part of a larger team.
- Assists as needed with the handling of member complaints addressed to the manager; including writing response letters to members, assigning follow-up to the appropriate person in the organization and tracking the complaint to resolution.
Benefits
- The starting base compensation for this position is $20.97 to $26.83 per hour.
- Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
- 8 Paid Holidays.
- 401(k) plan with company match up to 7%
- Health & Life Insurance.
- Tuition reimbursement up to $5250/year and professional certifications.
- Complimentary AAA membership (inclusive of product & service discounts).
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- Company provided volunteer opportunities + 1 volunteer day per year
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
