Flat Rate Technician

Penske Automotive Group • Nantucket, MA

7d

About The Position

Don Allen Ford Nantucket, a Penske Automotive Group dealership, is hiring an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience by providing technical expertise, accurate and timely work, and clear communication with Service Advisors. The position works primarily in an automotive shop environment and has no supervisory responsibilities.

Requirements

• High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
• Three or more years of dealership experience.
• Safe working knowledge of shop tools and equipment.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Exceptional customer-service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow processes that ensure quality and safety.
• Effective time-management and prioritization skills.
• Ability to meet the role’s physical demands, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and lifting or carrying heavy objects with assistance devices as specified.
• Ability to talk and hear.
• Some positions may require a valid driver's license and a good driving record.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Help ensure customers receive a world-class service experience throughout vehicle repairs.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Clearly communicate technical information about customer vehicles to Service Advisors.
• Comply with manufacturer standards for repair quality and timeliness, and ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local shop-operation regulations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow established processes to ensure quality and safety.
• Work evening, weekend, and holiday hours as required.

Benefits

• Medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.
• Sign-on bonus of up to $10,000 for experienced Technicians.
• Room and board can be provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED