Flat Rate Technician

Penske Automotive Group • Fairfield, CT

7d • Onsite

About The Position

Mercedes Benz of Fairfield, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to deliver excellent customer experiences. The technician performs vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role requires technical expertise, attention to quality and safety, and effective communication with Service Advisors about vehicle-related technical information. The position has no supervisory responsibilities and primarily takes place in an automotive shop environment.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• At least 3 years of dealership experience.
• High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Effective time management and prioritization skills.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Help ensure customers receive a high-quality service experience throughout vehicle repairs.
• Communicate technical information about customer vehicles clearly to Service Advisors.
• Comply with manufacturer quality and timeliness standards for repair and maintenance work.
• Ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local shop-operation regulations, including requirements for hazardous-waste handling and disposal, OSHA, and personal protective equipment.
• Follow processes that promote quality and safety.

Benefits

• Comprehensive benefits program, including medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Sign-on bonus of up to $10,000 for experienced technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED