Flat Rate Technician

Penske Automotive Group • Chantilly, VA

20d • Onsite

About The Position

Porsche Chantilly, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role is focused on delivering an excellent customer experience and supporting the dealership’s service team. The technician communicates technical information about customer vehicles to Service Advisors, follows manufacturer standards for quality and timeliness, and ensures estimates and work orders are accurate. The position has no supervisory responsibility.

Requirements

• High school diploma or equivalent.
• Two years of related experience, or an equivalent combination of education and experience.
• Three or more years of dealership experience is sought in the job posting.
• Safe working knowledge of shop tools and equipment.
• Knowledge of automotive systems, tools, and repair processes.
• Exceptional customer service skills and the ability to listen to customers and determine how to assist them.
• Strong communication skills, including the ability to explain technical terms to a non-technical audience.
• Ability to work well in a team environment and maintain a positive, reliable, professional attitude.
• Strong attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to follow processes that ensure quality and safety.
• Effective time management and prioritization skills.
• Ability to work in a fast-paced, results-driven environment.
• Ability to work evening, weekend, and holiday hours as required.
• Ability to meet the role’s physical demands, including prolonged standing, lifting and carrying, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.

Nice To Haves

• Brand knowledge; Porsche or other brand knowledge is preferred but not required.
• Associate degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Deliver a high-quality customer experience throughout the vehicle repair process.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Clearly communicate technical information about customer vehicles to Service Advisors.
• Follow manufacturer standards for the quality and timeliness of repairs and maintenance.
• Ensure estimates and work orders are accurate.
• Comply with applicable federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow shop processes to maintain quality and safety, manage time effectively, and prioritize work.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED