Flat Rate Technician

Penske Automotive Group • Bedford, OH

4d • Onsite

About The Position

Audi Bedford, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repair and maintenance work in accordance with factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality technical work, clear communication with Service Advisors, accurate estimates and work orders, and compliance with applicable safety and quality standards.

The technician will primarily work in an automotive shop. The position requires prolonged standing, regular movement and repetitive motion, and may involve loud noise, heat, cold, and workplace hazards. Evening, weekend, and holiday work may be required as needed. No supervisory responsibility is assigned.

Requirements

• At least 3 years of dealership experience.
• High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
• Knowledge of automotive systems, tools, and repair processes.
• Safe working knowledge of shop tools and equipment.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team and in a fast-paced, results-driven environment.
• Attention to detail and commitment to quality.
• Ability to explain technical terms to a non-technical audience.
• Ability to manage time effectively and prioritize work.
• Ability to follow quality and safety processes.
• Ability to meet the physical demands of the role, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; lifting or carrying objects up to or over 35 pounds, and lifting over 50 pounds with an assistance device.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Help provide customers with a high-quality service experience throughout the vehicle repair process.
• Communicate technical information about customer vehicles clearly to Service Advisors.
• Comply with manufacturer quality and timeliness standards for repairs and maintenance.
• Ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local regulations for shop operations, including hazardous-waste handling and disposal, OSHA requirements, and the use of personal protective equipment.
• Follow processes that ensure quality and safety.
• Use technical reference materials and manuals in written and online formats.

Benefits

• Medical, dental, and vision coverage options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Up to $10,000 sign-on bonus available for experienced technicians.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED