Flat Rate Technician

Penske Automotive Group•Duluth, GA

20d•Onsite

About The Position

Atlanta Toyota, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to provide an excellent customer experience. The technician performs vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role requires technical expertise, clear communication with Service Advisors, accurate estimates and work orders, and compliance with quality, timeliness, and safety requirements.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Safe working knowledge of shop tools and equipment.
Three or more years of dealership experience.
High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Strong attention to detail and commitment to quality.
Ability to use written and online technical reference materials and manuals.
Ability to explain technical terms to a non-technical audience.
Ability to follow processes that ensure quality and safety.
Effective time management and ability to prioritize.

Nice To Haves

Brand knowledge is preferred but not required.
Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
ASE Certification is preferred.

Responsibilities

Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
Help provide customers with a world-class service experience throughout the vehicle repair process.
Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
Communicate technical information about customer vehicles clearly to Service Advisors.
Comply with manufacturer standards for repair quality and timeliness, and ensure estimates and work orders are accurate.
Follow applicable federal, state, and local shop regulations, including requirements for hazardous waste handling and disposal, OSHA, and personal protective equipment.
Use safe work practices and follow processes that ensure quality and safety.