Flat Rate Technician

Penske Automotive Group • Fairfield, CT

7d • Onsite

About The Position

Mercedes Benz of Fairfield, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience while maintaining vehicles to high quality standards. The technician works primarily in an automotive shop and communicates technical information about customer vehicles to Service Advisors. An advertised sign-on bonus of up to $10,000 is available for experienced technicians.

Requirements

• High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
• At least three years of dealership experience is requested in the job description.
• Safe working knowledge of shop tools and equipment.
• Knowledge of automotive systems, tools, and repair processes.
• Exceptional customer service and communication skills, including listening to customers and explaining technical terms to non-technical audiences.
• Ability to work well in a team and in a fast-paced, results-driven environment.
• Attention to detail and commitment to quality and safety.
• Effective time management and ability to prioritize.
• Friendliness, enthusiasm, reliability, a positive team-player attitude, and a strong work ethic.
• Ability to meet the physical demands described in the posting, including prolonged standing, lifting or carrying with assistance as needed, and regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.

Nice To Haves

• Brand knowledge is preferred but not required.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification is preferred.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Help provide customers with a world-class service experience throughout vehicle repairs.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Clearly communicate technical information about customer vehicles to Service Advisors.
• Meet manufacturer standards for repair quality and timeliness, and ensure estimates and work orders are accurate.
• Comply with federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow processes that support quality and safety.
• Use technical reference materials and technical manuals in written and online formats.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.
• Sign-on bonus of up to $10,000 for experienced technicians.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED