Flat Rate Technician

Penske Automotive Group • Bedford, OH

3d

About The Position

Audi Bedford, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on providing an excellent customer experience through high-quality technical work, clear communication with Service Advisors, and compliance with manufacturer standards and applicable safety regulations.

The technician works primarily in an automotive shop environment and has no supervisory responsibilities. The position may require evening, weekend, and holiday hours. A sign-on bonus of up to $10,000 is available for experienced technicians.

Requirements

• High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
• At least three years of dealership experience.
• Safe working knowledge of shop tools and equipment.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow processes to ensure quality and safety.
• Effective time-management and prioritization skills.
• Ability to meet the physical demands of the role, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and lifting or carrying loads as described in the posting.
• Ability to work evening, weekend, and holiday hours as required.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or equivalent combination of education and experience.
• ASE Certification.
• Valid driver's license and a good driving record may be required for some positions.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Provide customers with a high-quality service experience throughout the vehicle repair process.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Communicate technical information about customer vehicles clearly and effectively to Service Advisors.
• Meet manufacturer standards for repair quality and timeliness.
• Ensure estimates and work orders are accurate.
• Follow federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow processes that promote quality and safety.

Benefits

• Medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.
• State-of-the-art facilities and excellent working conditions.
• Sign-on bonus of up to $10,000 for experienced technicians.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED