Fixed Route Operator (Full-Time) - NRTA

Keolis America•Nantucket, MA

19h•Onsite

About The Position

The Fixed Route Operator serves as a daily ambassador for NRTA, representing the organization while providing safe, courteous, and on-time service to riders. The role involves operating assigned fixed routes and detours, assisting passengers—including passengers with special needs—and following safety, accessibility, fare collection, inspection, and incident-reporting procedures. On-island residence in Nantucket, Massachusetts, is required. Discounted dormitory lodging may be available through NRTA, subject to availability. Employment in this safety-sensitive position is contingent upon passing a pre-employment drug screen and physical examination and completing a background check consistent with applicable laws. Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position. The company describes its commitment to safety, environmental protection, equal employment opportunity, and reasonable accommodations.

Requirements

Must be at least 21 years of age.
Five years of a verifiable, valid driver's license history.
Valid Massachusetts driver's license required.
Clean driving record; a DMV printout covering the last 10 years is required.
Stable work history.
Excellent customer service skills, a positive attitude, and enjoyment of working with the general public.
Adaptive decision-making skills for handling unexpected situations.
Excellent communication skills and ability to follow directions.
Dependability and consistent punctuality.
Ability to obtain a CDL Class B with Passenger and Airbrake Endorsements.
Ability to work in an ever-changing environment.
Patience and understanding when providing compassionate service to passengers with special needs.
On-island residence is required.
Applicants must be authorized to work in the United States; visa sponsorship is not provided.
Successful completion of a pre-employment drug screen, physical examination, and background check is required.

Nice To Haves

Massachusetts CDL Class C or higher with Passenger Endorsement preferred.

Responsibilities

Welcome and greet customers boarding the vehicle.
Communicate effectively with passengers, especially during service disruptions, and provide information about schedules and guidance.
Assist passengers as needed, including passengers with mobility devices such as wheelchairs or walkers.
Help passengers board and properly secure wheelchairs; operate wheelchair lifts, including manual operation for each bus model.
Practice defensive driving by anticipating hazards and reacting appropriately to avoid accidents.
Operate safely while maintaining on-time performance; be familiar with assigned routes, detours, and inclement-weather routing.
Follow ADA policies and procedures.
Immediately report vehicular accidents and passenger incidents to dispatch and follow incident and accident reporting procedures.
Collect prescribed fare media and notify dispatch of fare evasion or fraud.
Perform pre-trip and post-trip inspections and record defects on DVIR forms.
Follow exact deadhead routing and assigned revenue-service routes.
Depart the start of each route exactly on time and never operate ahead of schedule.
Perform other duties as assigned.