Fixed Route Operator (Full-Time) - NRTA
About The Position
The Fixed Route Operator serves as an ambassador and the daily face of NRTA, ensuring riders receive safe, courteous, and on-time service. On-island residence is required; discounted dormitory lodging is available through NRTA, subject to availability. Pay rates are $29.30 per hour for year-round or seasonal non-CDL work, $30.35 per hour for seasonal CDL work, and $32.45 per hour for year-round CDL work. CPR, AED, and First Aid certification are provided by the company. Employment for this safety-sensitive position is contingent on passing a pre-employment drug screen and physical examination, and completing a background check. Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position. The role may involve operating vehicles for over eight hours per day, along with the physical and environmental conditions listed in the posting.
Requirements
- Must be at least 21 years of age.
- Five years of verifiable valid driver's license history.
- Valid Massachusetts Driver's License.
- Clean driving record; a DMV printout covering the last 10 years is required.
- Stable work history.
- Excellent customer service and communication skills.
- Positive attitude and enjoyment of working with the general public.
- Adaptive decision-making skills for handling unexpected situations.
- Ability to follow directions and consistently be punctual and dependable.
- Ability to obtain a CDL Class B with Passenger and Airbrake endorsements.
- Ability to work in an ever-changing environment.
- Patience and understanding when providing compassionate service to passengers with special needs.
- Applicants must be authorized to work in the United States.
- Must pass a pre-employment drug screen and physical examination and complete a background check.
Nice To Haves
- Massachusetts CDL Class C or higher with Passenger endorsement.
Responsibilities
- Welcome and greet customers when they board the vehicle.
- Communicate effectively with passengers, especially during service disruptions.
- Provide assistance to passengers as needed and offer information about schedules and guidance.
- Practice defensive driving by anticipating hazards and reacting appropriately to avoid accidents.
- Maintain safe on-road operations while meeting on-time performance expectations.
- Know assigned routes and detours, including those used during inclement weather.
- Follow ADA policies and procedures.
- Operate wheelchair lifts properly on each bus model, including manual operation.
- Immediately report vehicular accidents and passenger incidents to dispatch and follow reporting procedures.
- Assist passengers using mobility devices, including wheelchairs and walkers, with boarding and properly securing wheelchairs.
- Collect prescribed fare media and notify dispatch of fare evasion or fraud.
- Perform pre-trip and post-trip inspections and record defects on DVIR forms.
- Follow exact deadhead routing and assigned revenue service routes.
- Depart at the start of each route exactly on time and never operate ahead of schedule.
- Perform other duties as assigned.
Benefits
- Discounted dormitory lodging through NRTA, subject to availability.
- CPR, AED, and First Aid certification provided by the company.
- Competitive compensation.
- Opportunities for development and growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
