Fixed Operations Software Training Team Lead

PBS Systems•Calgary, AB

1d•Onsite

About The Position

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today! As an STT (Software Training & Transitions) Team Lead you will provide support to the STT Trainer, Specialist, and Senior Specialist in training existing customers on our Fixed Ops (Parts and Service) Dealer Management Software. You will be responsible for assisting customers with the installation and training of their new dealership software, via online/on the phone. The Team Lead motivates, encourages, and coaches team members to reach new levels in development through skills and training.

Requirements

1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Proven leadership and mentoring skills
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 1 week per month; valid passport, U.S. visa (if applicable), and full driver’s license are required
High School Diploma

Nice To Haves

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities

Responsibilities

Be able to talk about and navigate our DMS Software to better assist customers
Work directly with customers and train all sessions in assigned module(s)
Conduct training for larger groups and/or complex installs
Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
Respond to internal and external training requests in a timely manner and delegate accordingly
Take over incidents that can’t be solved immediately by a Trainer, Specialist, or Senior Specialist
Write up tickets and investigate issues that arise, escalate issues to corresponding teams
Ensure STT queue is monitored by STT team
Follow up on all enhancements that have been created for the STT team
Participate in daily, weekly, and monthly planning/review meetings
Seek ideas and feedback to help improve processes, procedures, and the PBS product
Help manage changes to processes and procedures
Maintain documentation and update as processes change within department
Champion and promote best practices and standards
Create and maintain a positive work environment
Mentor and train all new employees within your silo(s)
Motivate, encourage, and coach team members to reach new levels
Conduct annual and semi-annual performance reviews
Assist in the recruitment process, interviewing perspective candidates
Maintain at least two (2) PBS certifications
Knowledge sharing within own module and others within STT
Take the initiative to learn new products to increase knowledge
Willingness to commit to an ongoing system of education and cross-training

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more