Sr. Software Operations Team Lead

Guidehouse•Washington, DC

13d•$113,000 - $188,000•Onsite

About The Position

Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability. Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution. Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture. Coordinate continuous monitoring activities and support ongoing Authorization to Operate (ATO) efforts, including alignment to Risk Management Framework (RMF) requirements. Lead POA&M management, including identification, prioritization, and remediation tracking of vulnerabilities to ensure timely resolution and audit readiness. Ensure compliance with federal cybersecurity standards, including NIST SP 800-53 and NIST SP 800-37, and support FISMA-related activities. Drive audit readiness efforts by maintaining documentation, evidence artifacts, and processes required for internal and external assessments. Collaborate with cybersecurity, engineering, and program management teams to maintain a secure, stable, and scalable production environment supporting enterprise users. Manage incident response and operational issue resolution, ensuring rapid triage, root cause analysis, and continuous improvement of operational processes. Support transition and sustainment activities to enable uninterrupted operations and minimize mission risk in a multi-tenant federal environment.

Requirements

Bachelors degree from an accredited university.
Minimum of SIX (6)+ years of overall work experience.
Experience ideally in IT service delivery, cybersecurity operations, or enterprise production support environments
Demonstrated experience managing SLAs, system availability, and operational performance in a federal or highly regulated environment
Hands-on experience supporting continuous monitoring, ATO processes, and RMF lifecycle activities
Working knowledge of NIST SP 800-53 and NIST SP 800-37 and their application in operational environments
Experience managing POA&M processes, including vulnerability tracking, remediation coordination, and reporting
Proven ability to support audit readiness, including preparation for security assessments and compliance reviews
Experience developing and delivering operational reporting, including metrics, dashboards, and executive briefings
Ability to lead operational teams and coordinate across cross-functional stakeholders, including cybersecurity, engineering, and program leadership
Strong understanding of production support environments, including incident management, change management, and system monitoring
Must be able to OBTAIN and MAINTAIN a "TOP SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
US Citizenship is contractually required.

Nice To Haves

Candidates with an ACTIVE "TOP SECRET" or higher-level clearance are preferred.
Experience supporting federal cybersecurity programs aligned with FISMA and enterprise GRC platforms
Knowledge of multi-tenant or shared-service environments supporting multiple agencies or stakeholders
Familiarity with DevSecOps practices and integrating security into operational and sustainment workflows
Experience with automated monitoring, vulnerability scanning tools, or security analytics platforms
Prior experience supporting DOJ, DHS, or other civilian federal agencies, particularly within OCIO or enterprise IT environments
Experience contributing to transition-in efforts, including knowledge transfer, stabilization, and continuity planning
Certifications such as CISSP, CISM, ITIL, or Security+
Experience working in environments requiring security clearances or supporting classified systems

Responsibilities

Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability
Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution
Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture
Coordinate continuous monitoring activities and support ongoing Authorization to Operate (ATO) efforts, including alignment to Risk Management Framework (RMF) requirements
Lead POA&M management, including identification, prioritization, and remediation tracking of vulnerabilities to ensure timely resolution and audit readiness
Ensure compliance with federal cybersecurity standards, including NIST SP 800-53 and NIST SP 800-37, and support FISMA-related activities
Drive audit readiness efforts by maintaining documentation, evidence artifacts, and processes required for internal and external assessments
Collaborate with cybersecurity, engineering, and program management teams to maintain a secure, stable, and scalable production environment supporting enterprise users
Manage incident response and operational issue resolution, ensuring rapid triage, root cause analysis, and continuous improvement of operational processes
Support transition and sustainment activities to enable uninterrupted operations and minimize mission risk in a multi-tenant federal environment

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus