Sr. Software Operations Team Lead

Guidehouse • Dc, DC

11d • Onsite

About The Position

Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability. Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution. Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture. Coordinate continuous monitoring activities and support ongoing Authorization to Operate (ATO) efforts, including alignment to Risk Management Framework (RMF) requirements. Lead POA&M management, including identification, prioritization, and remediation tracking of vulnerabilities to ensure timely resolution and audit readiness. Ensure compliance with federal cybersecurity standards, including NIST SP 800-53 and NIST SP 800-37, and support FISMA-related activities. Drive audit readiness efforts by maintaining documentation, evidence artifacts, and processes required for internal and external assessments. Collaborate with cybersecurity, engineering, and program management teams to maintain a secure, stable, and scalable production environment supporting enterprise users. Manage incident response and operational issue resolution, ensuring rapid triage, root cause analysis, and continuous improvement of operational processes. Support transition and sustainment activities to enable uninterrupted operations and minimize mission risk in a multi-tenant federal environment.

Requirements

• Bachelors degree from an accredited university.
• Minimum of SIX (6)+ years of overall work experience.
• Experience ideally in IT service delivery, cybersecurity operations, or enterprise production support environments
• Demonstrated experience managing SLAs, system availability, and operational performance in a federal or highly regulated environment
• Hands-on experience supporting continuous monitoring, ATO processes, and RMF lifecycle activities
• Working knowledge of NIST SP 800-53 and NIST SP 800-37 and their application in operational environments
• Experience managing POA&M processes, including vulnerability tracking, remediation coordination, and reporting
• Proven ability to support audit readiness, including preparation for security assessments and compliance reviews
• Experience developing and delivering operational reporting, including metrics, dashboards, and executive briefings
• Ability to lead operational teams and coordinate across cross-functional stakeholders, including cybersecurity, engineering, and program leadership
• Strong understanding of production support environments, including incident management, change management, and system monitoring
• Must be able to OBTAIN and MAINTAIN a "TOP SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
• US Citizenship is contractually required.

Nice To Haves

• Experience supporting federal cybersecurity programs aligned with FISMA and enterprise GRC platforms
• Knowledge of multi-tenant or shared-service environments supporting multiple agencies or stakeholders
• Familiarity with DevSecOps practices and integrating security into operational and sustainment workflows
• Experience with automated monitoring, vulnerability scanning tools, or security analytics platforms
• Prior experience supporting DOJ, DHS, or other civilian federal agencies, particularly within OCIO or enterprise IT environments
• Experience contributing to transition-in efforts, including knowledge transfer, stabilization, and continuity planning
• Certifications such as CISSP, CISM, ITIL, or Security+
• Experience working in environments requiring security clearances or supporting classified systems

Responsibilities

• Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability
• Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution
• Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture
• Coordinate continuous monitoring activities and support ongoing Authorization to Operate (ATO) efforts, including alignment to Risk Management Framework (RMF) requirements
• Lead POA&M management, including identification, prioritization, and remediation tracking of vulnerabilities to ensure timely resolution and audit readiness
• Ensure compliance with federal cybersecurity standards, including NIST SP 800-53 and NIST SP 800-37, and support FISMA-related activities
• Drive audit readiness efforts by maintaining documentation, evidence artifacts, and processes required for internal and external assessments
• Collaborate with cybersecurity, engineering, and program management teams to maintain a secure, stable, and scalable production environment supporting enterprise users
• Manage incident response and operational issue resolution, ensuring rapid triage, root cause analysis, and continuous improvement of operational processes
• Support transition and sustainment activities to enable uninterrupted operations and minimize mission risk in a multi-tenant federal environment

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior